why does a word doc lose word font when convered to pdf

When our user converts a word file to a pdf using the "convert to pdf" button the font Times NEW Roman Bold gets removed in the pdf.  If they use the File |Print | ACROBAT printer, the font stays.  How can I fix this?
mqueene7Asked:
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mqueene7Author Commented:
I have tried removing the Bookmark tags in the PDF conversion settings in Word and still have no luck.
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GlennHarrisCommented:
Your default profile is probably smallest file size.
Choose the acrobat conversion preferences command and change standard to Press Quality. This will embed all fonts. To see your fonts be sure to zoom to 100% and on the Adobe Acrobat file menu choose the properties command, then the font tab.
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dinipsCommented:
If you want u can primo pdf which never change the font its a freeware. it comes has it is
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mqueene7Author Commented:
I confirmed we were not using "smallest file size" - we were using standard.  I changed it to "press quality" and it did not work.  I can't install any freeware for our users.  Our firm won't allow this.

This issue seems to be a known issue with Microsoft and Adobe isn't commenting on it - Times New Roman Bold isn't really a valid font, which seems to be the issue.  If you have any other suggestings, I would love to hear them.
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GlennHarrisCommented:
There is no issue here between Adobe and Microsoft, press quality embeds all fonts on the users system. You did not mention your OS, which I assumed was XP.
If the user is missing the font, perhaps because the doc originated on a mac and was pdf'd from a pc for example, you should use words find/change feature to replace the non-existent font, or buy the font, or create the font with fontographer.
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