Blackberry Web Desktop Manager - Users can't login

Installed BESX onto SBS 2008 R2 and that works just fine. Added two users in the bb administration console. Attempt to login as one of those two users and I get an error that says something along the lines of the username or password is incorrect. Not matter what I try, I cannot get my users to login with the web desktop manager so I can add their device. I've read that it has something to do with blackberry not being able to authenticate against LDAP, but can't figure that out.
xyntekincAsked:
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Gary CutriData & Communications SpecialistCommented:
Hi, please try and logon again and then refer to the BAS-AS log file.
xyntekincAuthor Commented:
Where do I find the BAS-AS log file?
matt_keatsCommented:
I had the same issue. Elevated SBS2008 AD from 2003 functional level to 2008 which allowed users to authenticate via the Web Desktop Manager

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xyntekincAuthor Commented:
Matt-

Can you please elaborate on this. How do you go about elevating AD? Be specific.
matt_keatsCommented:
Hi xyntekinc,

Open 'Server Manager', expand 'Roles' expand 'Active Directory Domain Services', expand 'Active Directory Users and Conmputers'.

You should see your domain, right click and select 'Raise Domain Functional Level' (see pic)

You should then see the only option is to raise the domain level to 2008, assuming of course that it is not at 2008 level already.
Raise-Domain.jpg
xyntekincAuthor Commented:
keats -

Thanks for the info. Its currently set to 2003 level, so raising is an option. My hesitation is that changing to 2008 is not reversible. I'm also not sure what else this change will effect. Any idea?
matt_keatsCommented:
Hi,

As far as I know, you only need to stay in 2003 mode if you use (or plan to use) 2003 Domain Controllers also. Have a look at these: http://technet.microsoft.com/en-us/library/cc771216(WS.10).aspx 
http://technet.microsoft.com/en-us/library/cc527545(WS.10).aspx 
xyntekincAuthor Commented:
You're right. I did some reading on this topic and it involves how the DCs talk with each other. It does not effect the users or the applications. In our case, we have one DC - a SBS 2008 box. No other servers will be installed at this location. I'll make the change this weekend just in case the server happens to crash. Will post results after complete. Hopefully this fixes my issue.
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