VPN connection dropping

Hello,

I am having trouble with two users that are using the sonic wall global VPN software. They will connect with the VPN with no problems and they are able to ping the other network and do anything else that is needed. But after about 5 minutes the VPN claims it is still connected but I am unable to ping or do anything else. They both are using comcast as the ISP provider, and there is another user and myself that does not have any problems with the VPN and we have ATT and Charter as the ISP providers. I have the timeout on the sonic wall setup to unlimited also, could it be the ISP causing the problems or something on the computers? Any ideas?
aandoAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

slener1977Commented:
I would assume if they are able to connect to the VPN initially, the ISP wouldn't be the culprit....

Would it be possible to take a machine or laptop that you know works to the home location and test?

I theorize something on that particular computer or laptop that is having the issues....
0
aandoAuthor Commented:
Turns out the issue was with the router not setup for port forwarding.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
slener1977Commented:
No problem! :-)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
VPN

From novice to tech pro — start learning today.