We are running BES 4.1.6 with Exchange 2007 SP1.
Occasionally, we either need to:
i) Activate a user on a BB device that someone else had previously used
ii) Reactivate a user on their device
I was wondering - do we need to wipe handheld and also recreate the user-to-be-activated's BES account?
I remember reading that since BES and the BB agree to encryption keys upon activation, if there is anything to do with reactivation it's worth completely wiping the device and also recreating the BES account?