Mac AOL login problem

Brand new iMac, & I have set up several login accounts.

Bare bones software at this point: MS Office, AOL Desktop, Skype.

I have a problem on ONE account (of 5) where I get a TCP/IP failure upon login to AOL desktop.

I do not have the same problem on any of the other login accounts.

I have tried removing/reinstalling AOL, removed Skype entirely.  I removed all prefs file that had AOL embedded in the name on the "bad" login account.

What is really strange is that I can not even get to the site from the "bad" account.

Any thoughts on how to resolve?  I know I can likely set up a new account, copy over all pertinent documents, but that would be a significant amount of time.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Maybe a DNS problem?

Open (found in /Applications/Utiities) and type


What IP address does it resolve to?

You could also try changing your DNS server by manually adding
as DNS servers in your network prefs to see if you then get a different IP for
Might just be a temporary AOL webmail glitch:

Try using MacMail and IMAP instead as per the link in my earlier post.
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

coldspringsolutionsAuthor Commented:
Thanks for the ideas....

I should have been more clear that AOL desktop works fine on the other (4) Mac accounts created on the machine.  I have ssues with AOL Desktop and AOL Webmail on just the one account.

Access to the web in general on the lone "bad" Mac account is fine.

This is the machine belonging to a client, who is stuck in the 80's and lives by AOL content other than mail.

The machine is running the latest Mac OS with all the pre-requisite updates.
You could use something like ONYX: to clear the caches on that account.

Also download and run the DNSChanger Trojan Removal Tool:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
coldspringsolutionsAuthor Commented:
will try the cache cleaners....I'll reply soon...
coldspringsolutionsAuthor Commented:
In the end I needed to create a new account....Hunch was the Skype install on the same login ID confused AOL setting.  thanks all
coldspringsolutionsAuthor Commented:
cache & prefs most likely the culprit.  ultimate resolution was creation of a new Login account.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.