Driver Issue with Diamond Biz View Multiview Graphics Card BV300

Hi;

My technician placed this card in a customers machine. It is actually an ATI 256Mb card. The card works for a short time and then began to give a plait pattern of colored lines, vertical and then horizontal lines- not necessarily in that order.

Multiple drivers were tried then the we started tested the card at our office using another Windows 7 machine. Of the 6 days the card has been in this machine it caused the machine to crash with an error stating that the driver had malfunctioned.

The customer bought this card specifically to get a low profile card which was compatible with Windows 7.

Any ideas would be greatly appreciated.
mavcomAsked:
Who is Participating?
 
☠ MASQ ☠Commented:
RMA the card?
It really sounds more a hardware problem than a driver issue.
0
 
TauranceCommented:
I agree with MAS if the card has not worked in both PC its not a computer problem and you have tried multiple drivers so there seems to be a hardware problem.
0
 
mcsweenSr. Network AdministratorCommented:
The card is overheating; check to make sure the fan on the card is working.  Also if this isn't a new card the heat sink on it could be all clogged up with dust.
0
Cloud Class® Course: Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

 
mavcomAuthor Commented:
Thank you.

I tend to agree but I will leave the question open until tomorrow morning to see if anyone else has any other ideas.
0
 
mcsweenSr. Network AdministratorCommented:
Another thing I didn't think about before is this card could be starving for power.  What size power supply is in this computer and how many hard disks, CD/DVD-ROMS, and USB peripherals are installed?


0
 
mcsweenSr. Network AdministratorCommented:
http://www.diamondmm.com/BV300.php

They recommend a 420W or greater power supply, although they only list this as consuming 35W, which seems low.
0
 
mavcomAuthor Commented:
Hi MCsween;

Thank you. I will check the power supply and get back to you.
0
 
mavcomAuthor Commented:
Hi Sorry about getting back to you on this.

We used the card in a machine with a larger power supply and eventually it crashed again so we sent back the card.
0
 
mavcomAuthor Commented:
Would like to award points for multiple solutions.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.