Windows XP SP3 BSOD caused probably by ntkrpapm.exe

Hi,

I have BSOD on the HP PC again after a few weeks of running ok.
I could not properly open the minidamp file.

Please see if anyone could help.
I really appreciate your help.

Many thanks
Mini041410-01.dmp
RemapAsked:
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optomaCommented:
Hi,
could you upload three other recent ones?
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RemapAuthor Commented:
Here they come
Mini040610-01.dmp
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RemapAuthor Commented:
second one
Mini041110-01.dmp
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RemapAuthor Commented:
third one
Mini041310-01.dmp
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optomaCommented:
Have you tried to open all of those uploaded?
Inconclusive :(

You say you had an issue recently>did it get resolved?
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RemapAuthor Commented:
I have only tried to open the very first one. But was not quite successful on this. Got it as far as the it says about ntkrpapm.exe file.

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optomaCommented:
Hi,
What was the issue before this? Did you get it resolved?
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RemapAuthor Commented:
Yes. It was related to the application called PCTools Firewall. This time I get 0x00000050 stop error.
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optomaCommented:
Ah yes, see it now :)

Run autoruns.
In Autoruns:
Hit options and check "verify code signatures" and rescan (F5 key)
Don't make any other changes...

Within Autoruns,select the file tab and select save(Ctrl+S) and save as AutoRuns Data (*.arn) -Output file is a few megs in size
Once saved then right click autoruns.arn and rename to autoruns.txt to upload

Autoruns http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
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RemapAuthor Commented:
cheers I shall try it and let you know
Many thanks
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RemapAuthor Commented:
how do I upload it after  changing to txt ?
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optomaCommented:
Use "file" below comment box.
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RemapAuthor Commented:
I do not see 'upload' option there
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optomaCommented:
Attach it the same way as the minidumps
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RemapAuthor Commented:
here it comes. I am sorry I misuderstood you :-)
AutoRuns.txt
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optomaCommented:
Not to worry :)

Maybe some malware on machine causing issue
Run these

>Save Hitmanpro directly to desktop
Hit start, run and copy all of the following bold text into run box.
"%userprofile%\desktop\HitmanPro35.exe" /log=C:\HitmanPro.txt
Hit ok
http://www.surfright.nl/en/hitmanpro

>Combofix>disable Esets shields and install recovery console
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

>Tdsskiller
 http://support.kaspersky.com/viruses/solutions?qid=208280684

>Reinstall Malwarebytes and run quick scan

>Post logfiles for all :)


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RemapAuthor Commented:
The hitman Pro has found one malware infection. I have not got the log.
The Tdssskiller has found nothing,

I have run Combofix and Malwarebytes, which found nothing.
I have two logs
log-combo-fix.txt
mbam-log-2010-04-22--15-41-55-.txt
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optomaCommented:
Open Hitmanpro, hit settings>history tab
Can you post what was detected :)
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RemapAuthor Commented:
result of scanning by HitmanPro
hitman-result.JPG
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optomaCommented:
Thanks for those.
Have you ran a full scan lately with Eset, in case something else was missed?
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RemapAuthor Commented:
yes. and there was nothing found
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optomaCommented:
Good !

Those entries removed by the other scanners may have caused issue, although it would be good to check the 1>ram/memory, 2>hard drive , 3>system files integrity ,4>latest drivers update

For 1+2 it will take a while to run and is advisable to have a data backup elsewhere
Use UBCD to :(machine has to boot to UBCD to run these)
Check ram(memtest is the program on UBCD)
And run hard drive manufacturers full diagnostic test
http://www.ultimatebootcd.com/download.html

If they pass,
Boot machine normally.
Hit start, run type cmd , hit ok.
Type sfc /purgecache hit enter + wait
Type sfc /scannow hit enter (may be prompted for xp cd to be inserted

Then check HP's website for update drivers
http://welcome.hp.com/country/us/en/support.html
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RemapAuthor Commented:
I have started doing the above. Cheers.
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optomaCommented:
No prob! Chat you in a bit :)
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RemapAuthor Commented:
So far hard drive and memory modules ok...
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RemapAuthor Commented:
Fantastic help and patience. Many thaks. PC works very well
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optomaCommented:
Thats good. Hope all stays well for you :)
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Windows XP

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