<div>
Hi,<br />
&nbsp; &nbsp; &nbsp;How about adding those email senders to spamassasin's whitelist ? Try that and reply.
</div>


Hi,
     How about adding those email senders to spamassasin's whitelist ? Try that and reply.

<div>
adding the senders to the whitelist didn't work. <br />
<br />
Thanks
</div>


adding the senders to the whitelist didn't work.

Thanks

<div>
<div class="content wysiwyg-content">
I have a Fedora 7 server with cPanel 11.25.0-R44718 - WHM 11.25.0 - X 3.9 <br />
Exim4 is the MTA <br />
<br />
I have a client that is saying she can't receive email from certain senders. I have tried turning off all spam filters, used the WHM built in email troubleshooter and permission repair, and looked through the logs. Below is one of the messages that she did not receive (exim_mainlog)<br />
<br />
How do I go about troubleshooting this?<br />
Thank you!<br />

<pre><code id="code-616406">2010-04-19 07:16:43 1O3rmB-0006vD-OJ H=web3.swiftsend.com [66.239.248.164] Warning: &quot;SpamAssassin as land detected message as NOT spam (2.9)&quot;
2010-04-19 07:16:43 1O3rmB-0006vD-OJ &lt;= documents@ingloans.com H=web3.swiftsend.com [66.239.248.164] P=esmtp S=3866 id=201004191416.o3JEGaEx031308@web3.swiftsend.com
2010-04-19 07:16:43 1O3rmB-0006vD-OJ =&gt; /dev/null &lt;MyClient@LocalDomain.com&gt; R=central_filter T=**bypassed**
2010-04-19 07:16:43 1O3rmB-0006vD-OJ Completed
</code></pre>
</div>
</div>


I have a Fedora 7 server with cPanel 11.25.0-R44718 - WHM 11.25.0 - X 3.9 
Exim4 is the MTA 

I have a client that is saying she can't receive email from certain senders. I have tried turning off all spam filters, used the WHM built in email troubleshooter and permission repair, and looked through the logs. Below is one of the messages that she did not receive (exim_mainlog)

How do I go about troubleshooting this?
Thank you!

Not Receiving Some Email Messages

Various techniques are used to prevent email spam (unsolicited bulk email). No technique is a complete solution to the spam problem, and each has trade-offs between incorrectly rejecting legitimate email (false positives) vs. not rejecting all spam (false negatives) - and the associated costs in time and effort. Anti-spam techniques can be broken into four broad categories: those that require actions by individuals, those that can be automated by email administrators, those that can be automated by email senders and those employed by researchers and law enforcement officials.

AntiSpam

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.