Not Receiving Some Email Messages

I have a Fedora 7 server with cPanel 11.25.0-R44718 - WHM 11.25.0 - X 3.9
Exim4 is the MTA

I have a client that is saying she can't receive email from certain senders. I have tried turning off all spam filters, used the WHM built in email troubleshooter and permission repair, and looked through the logs. Below is one of the messages that she did not receive (exim_mainlog)

How do I go about troubleshooting this?
Thank you!
2010-04-19 07:16:43 1O3rmB-0006vD-OJ H=web3.swiftsend.com [66.239.248.164] Warning: "SpamAssassin as land detected message as NOT spam (2.9)"
2010-04-19 07:16:43 1O3rmB-0006vD-OJ <= documents@ingloans.com H=web3.swiftsend.com [66.239.248.164] P=esmtp S=3866 id=201004191416.o3JEGaEx031308@web3.swiftsend.com
2010-04-19 07:16:43 1O3rmB-0006vD-OJ => /dev/null <MyClient@LocalDomain.com> R=central_filter T=**bypassed**
2010-04-19 07:16:43 1O3rmB-0006vD-OJ Completed

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itsofmiAsked:
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georgekrajCommented:
Hi,
     How about adding those email senders to spamassasin's whitelist ? Try that and reply.
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itsofmiAuthor Commented:
adding the senders to the whitelist didn't work.

Thanks
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itsofmiAuthor Commented:
I found that many emails began to fall below my Spam Assassin hit score. I enabled spam box and adjusted the score. I was able to recover all of the lost emails in the spam box.
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