blackberry enterprise server password issue

I am using blackberry enterprise server and I am having an issue where it does not accept my password. I have had this happen several times in the past but normally restarting the services fixes it. It has been up and running fine for months now then suddenly I can’t get in the  BlackBerry Administration Service. I use the same user name and password as I do to log onto the actual server so I know the account is good. It just suddenly stops letting me in, tells me user name or password is incorrect. I am not sure of the exact version of bes but it is the new one with the web interface.  Any-one have this problem or know how to fix it?

Thanks in advance!
SeniorcareITAsked:
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mredfelixCommented:
logon to the console
type:
enable
config t
no auto-tftp
copy run start
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mredfelixCommented:
ignore above comment.

Can you not start and reset the password sounds like the password file is corrupt
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SeniorcareITAuthor Commented:
I have reset it several times, and I added the new oassword to the logon option in the services and trhen restarted them.
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monorail1Commented:
Ok, so it sounds you're running at least BES 5.0 and that you're using an AD account for authorization. This was a bug in BES 5.0 that was addressed in Maintenance Release 2 so you should update to at least that as soon as possible - and you don't need to log into BES to do so. The bug has to do with digesting the creds for BAS - personally I always use a local BAS login and not an AD one... at least make yourself an account that doesn't depend on AD. Further to that, SP1 has been released and I think a MR3 for it, so you should be at BES 5.0.1 MRx. You can find out what version you're running from add/remove programs.

With that said, please post back the version info of your BES and/or perform the upgrade if applicable.



~ CFJ
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SeniorcareITAuthor Commented:
You are correct, it is version 5.0
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SeniorcareITAuthor Commented:
I updated my BES to 5.0.1 and now it will not even pull up the page BlackBerry Administration Service page at all. I restarted the services and the server itself and it still does not open... going to try and install all of the updates.
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monorail1Commented:
You only installed SP1? I would say as you suggested install all latest updates while you have this window then retry accessing BAS. Is your BAS hosted on a separate system or the same as your BES messaging? Might want to also try an iisreset from cmd on the BAS host.



~ CFJ
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SeniorcareITAuthor Commented:
After a 6 hour call with RIM we finally got it taken ncare of after a compltee uninstall AND rebuilding the sql database!

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