I'm in the process of setting up a point to point T1 connection between our office and our web colo provider, located in a large carrier hotel. The LEC installed the colo circuit in that building's meet me room. I asked for the circuit to be extended to the NOC where our servers are located in that building, but the T1 provider responded with this:
"On this side of the house, we cannot ask the local telco to extend the wire. You can wait till the tech is there and ask if it can be done but if he says no then you are stuck.
You might be able to call [LEC] and ask if they can do it and they will bill you separately, or there are many outside contractors that do telephone wiring. I believe the best way would be to hire a contractor to do the wiring for you."
Is this normal? I'm working with our colo provider to bring in a contractor to extend the wiring, but our colo provider says they've never had to do this, and it's a bizarre request.
I've read on another forum that the LEC could do this if pushed, and if "special access" is requested. I'm not sure if I should push our service provider to push the LEC, or if it's time to let this go. I do worry that if there are problems down the road, our T1 provider can blame the work done by the contractor, and troubleshooting will be complicated by that.