Dell M4500 blueray player/burner will play previews, but not movie.

When I put in a blueray movie, the software will play all the previews. Put when we try and play the movie part, it says "unsupported" or "unavailable" or something to that effect.

Any ideas?

BryceRichertAsked:
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jameskeagieCommented:
You are most likely trying the Cyberlink software that came with the Dell?  Is it MediaDirect?  

If any Blu Ray discs work on your drive - you may just need a firmware update to support the newer discs being released currently.  Dell just released one for your model.

http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R265664&SystemID=PREC_M4500&servicetag=&os=W764&osl=en&deviceid=22463&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=32&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=390234


If that doesn't help, or if no discs are playing - I'd check the software - see if it finds any updates from within the program.  Cyberlink's own website may have updates.

If its MediaDirect you can get a working version here:
http://update.cyberlink.com/ftpdload/patch/DELL_MD/4_7/PCM080919-04/MediaDirect4_7.exe

Let me know how it goes!

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BryceRichertAuthor Commented:
Thanks a million. I'll install this tomorrow AM and report back in the evening.

So, are there changes in the Blueray protocols or formats that necessitate updates? I never remember having this problem with DVD's. Sorry if that sounds like a dumb question, but I'm new to this Blueray thing. It seems disheartening to have a 3500$ laptop arrive that I can't play blueray's on. I haven't even tried to burn one yet... anything I should be looking out for there?

Thanks for your help.
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BryceRichertAuthor Commented:
Also, that update refers to this...

Panasonic UJ892A 9.5mm SATA Trayload DVD+/-RW

However, my particular drive is a Matsushita Blueray player BD-RE UJ232A
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MereteCommented:
Blu-ray products can easily be made backwards compatible with CDs and DVDs through the use of a BD/DVD/CD compatible optical pickup unit.
Cyberlink >> BD (Blu-ray) Advisor Overview
http://www.cyberlink.com/stat/bd-support/enu/index.jsp
There is a firmware on offer here but as it stands DEl has let you down.., same exact problem from DEL with the same optical drive
http://www.notebookforums.com/thread197791.html
Consider buying a reputable Bluray Optical Drive
Panasonic is good, then use Power DVD
A Guide to Blu-ray Players
http://www.comparison.com.au/articles/36-a-guide-to-blu-ray-players
You might like to read these to find some answers about what BluRay is
http://www.blu-ray.com/faq/
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jameskeagieCommented:
Bryce,

Unfortunately BluRay is still a constantly changing format. Some discs are BluRay 1.1, 1.2, 1.3 etc.  The new 3D discs will be 1.4  

Hence the reason for firmware upgrades on the drives - especially if the discs you try are a newer release.  Sorry about the wrong model there - that's what Dell listed as in your M4500 - let me see if I can find an available upgrade for your drive.
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jameskeagieCommented:
Bryce,

After a little research - The DVD/CD drive in Z is UJ862A (shows in the device manager as UJ862AS), the Bluray drive is UJ232A (shows as UJ232AS in the Device Manager).

Matsushita is Panasonic - so I assumed it was the same device.  After trying on my own virtual machine, the firmware upgrade will fail if it does not find the correct hardware ID - so you are safe to try the firmware upgrade.  But because that is for the optical drive portion and not the Bluray - I do not have high hopes.  Give it a try regardless and we'll go from there.
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jamietonerCommented:
Are you playing the movie on the laptops screen or onto an external monitor?
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BryceRichertAuthor Commented:
Onto the laptop.

Theoretically, I should be able to play older Bluerays and not newer one's, is that correct?
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jamietonerCommented:
What video card is in the system? it might be an HDCP compatibility problem. Has it played blu-ray movies before?
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BryceRichertAuthor Commented:


It turns out it's as simple as not updating the PowerDVD DX software that came with the system. Now it plays the newer DVD's after the update.
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BryceRichertAuthor Commented:
thanks
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jameskeagieCommented:
Bryce,

Glad to hear you got it working and it was just as simple as updating the software, and not having to upgrade the device's firmware.  Enjoy the movies!
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MereteCommented:
If you had looked at my comment>Cyberlink >> BD (Blu-ray) Advisor Overview
http://www.cyberlink.com/stat/bd-support/enu/index.jsp
This explained which version of Cyberlink version you need to play BluRay my dear.

PowerDVD 7 Ultra or PowerDVD 8 Ultra.
Note: An easy way to determine whether your version of PowerDVD supports Blu-ray Discs is to look for the Blu-ray Disc logo on the main screen of PowerDVD. If you don't see this logo, it is likely your version of PowerDVD doesn't support Blu-ray Discs.
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BryceRichertAuthor Commented:
Originally, it did show the Blue-ray logo. Evidently it needs an update to play the 1.3 disks.
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MereteCommented:
Righto  :)
Cheers
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