ccmadmins
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Outlook 2007 BCM - Going online has been cancelled
Running Outlook 2007 with BCM on Windows XP Pro, using a central SQL Server database. One of the clients has offline access enabled, and started getting a message saying "Going online has been cancelled, but you can continue to work in the offline database." whenever he'd try to connect. I've enabled logging in Outlook, and the BCMLog_V3.log file includes the following text:
[E] [23:34:20.3818027]BCMRes: Text:Duplicate GUID Found.
[E] [23:34:20.3818027]Microsof t.Iris.Imp ortExport: Duplicate GUID Found.
[E] [23:34:20.3818027]Microsof t.Iris.Imp ortExport: Duplicate GUID Found.
[V] [23:34:20.3818027]Microsof t.Business Solutions. eCRM.DataS ync: SyncManager.Synchronize: Exit
[V] [23:34:20.3818027]Microsof t.Business Solutions. eCRM.DataS ync: IrisException in GoOnline, message is Duplicate GUID Found.,stackTrace is at Microsoft.BusinessSolution s.eCRM.Imp ortExportB ase.Export Manager.Do ExportAll( ExcludeNod es en, EventsManager eventsMgr)
at Microsoft.BusinessSolution s.eCRM.Imp ortExportB ase.SqlCha ngeListPro ducer.Micr osoft.Busi nessSoluti ons.eCRM.D ataSync.IC hangeListP roducer.Ge tChanges(C hangeList cl, EventsManager eventsMgr)
at Microsoft.BusinessSolution s.eCRM.Dat aSync.Sync Manager.Sy nchronize( SyncPoint sp, IContext producerContext, IContext consumerContext, SyncLog syncLog)
at Microsoft.BusinessSolution s.eCRM.Dat aSync.Sync Manager.Sy nchronize( String outlookProfileName, String syncPointName, IContext producerContext, IContext consumerContext)
at Microsoft.BusinessSolution s.eCRM.Dat aSync.Offl ineManager .GoOnline( IContext context)
[V] [23:34:20.3818027]Microsof t.Business Solutions. eCRM.DataS ync: OfflineManager.DoCancelUpd ateDuringG oOnline: Entry
[V] [23:34:20.3818027]Microsof t.Business Solutions. eCRM.DataS ync: OfflineManager.DoCancelUpd ateDuringG oOnline: Exit
The duplicate GUID seems to be my problem, but I'm not sure where to go from here. Is there any way to tell which table contains the records with duplicate GUID, or anywhere else to get more details?
Thanks very much!
[E] [23:34:20.3818027]BCMRes: Text:Duplicate GUID Found.
[E] [23:34:20.3818027]Microsof
[E] [23:34:20.3818027]Microsof
[V] [23:34:20.3818027]Microsof
[V] [23:34:20.3818027]Microsof
at Microsoft.BusinessSolution
at Microsoft.BusinessSolution
at Microsoft.BusinessSolution
at Microsoft.BusinessSolution
[V] [23:34:20.3818027]Microsof
[V] [23:34:20.3818027]Microsof
The duplicate GUID seems to be my problem, but I'm not sure where to go from here. Is there any way to tell which table contains the records with duplicate GUID, or anywhere else to get more details?
Thanks very much!
I have the same problem. I work remotely and when I try to 'work online' with the BCM I get the error "Going online has been cancelled, but you can continue to work in the offline database". Does anyone have any ideas?
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