Double Spacing in Outlook 2003 using Word as Editor

Hi.,

I've got a client using OL2k3 and Word 2k3. The enter key is being read as the line break instead of a new line, I understand the shift+enter to get around this, however the client refuses this as a solution. Is there a way to hard code when enter is pressed it means shift enter in word? Or another idea?
Note this is 2003, not 2007....

Thanks!
optimus_nzAsked:
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Chris BottomleySoftware Quality Lead EngineerCommented:
I don't believe it is possible to do so, but perhaps teh question is why?

If the concern is they get a blank line between paragraphs that they do not want, then modify the style of the paragraph text to make sure there is no space after.  This will ensure the next para follows without a gap and still uses the enter key on it's own

Chris
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Chris BottomleySoftware Quality Lead EngineerCommented:
To make the change:

In an email
1. Format | styles and formatting
2. Look for normal or whichever style is the base of that in the displayed window
3. Select down arrow - modify
4. Format | paragraph
5. Spacing | after set to zero
6. OK
7. Add to template - check the box
8. OK

Chris
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optimus_nzAuthor Commented:
the reason is, when people reply and they're NOT using word as their editor, it reads all those line breaks as completely empty lines, adding a whole line space. So if you email back and forth a couple of times, instead of a 1 page email, you end up with a 4-5 page email.
I'll try your suggestion on his machine tonight and see if that works... will report back.
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optimus_nzAuthor Commented:
that was set to zero already.
as i said it's not a spacing issue, it's a line break issue, Word inserts an enter being hit as a line break, this is what I need to stop.
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Chris BottomleySoftware Quality Lead EngineerCommented:
I am confused then since "when people reply and they're NOT using word as their editor" implies it is an issue with data formatting and not the word editor key presses.  The fact howevedr is it isn't working for your user and my understanding is irrelevant except to note that I cannot help in the scanario but hope you get a result.

Chris
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optimus_nzAuthor Commented:
This is the MS article explaining the problem, and they provide a work around for the signature, which has been implemented, but without using shift enter throughout the email, it causes the same problem.

http://office.microsoft.com/en-us/outlook/ha011189141033.aspx

Thanks for your help Chris.... hopefully there's someone out there with an idea :)
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Chris BottomleySoftware Quality Lead EngineerCommented:
The article relates to HTML mail format ... does it help to switch to RTF?

Chris
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optimus_nzAuthor Commented:
The signature doesn't work in RTF (embedded images)... so it must be HTML...
A nice plain text signature/email would fix everything!
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Chris BottomleySoftware Quality Lead EngineerCommented:
Don't mean to confuse things but the only other thought I could apply is whilst unable to do anything about how the document looks for typed text, we could potentially via VBA take every sent/received email and replace the paragraph tags with branch tags

Chris
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optimus_nzAuthor Commented:
Lets see if we can keep it simpler than that to start with... surely there's something within these programs to change this up. It never used to happen, so there must be a fix somehow...
I like your thinking tho ;)
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Chris BottomleySoftware Quality Lead EngineerCommented:
optimus_nz,

As I said I am not aware of how to do this via options and in abscence of other input perhaps the time has come to investigate alternative(s) or close off the question.

What say you?

Chris
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Chris BottomleySoftware Quality Lead EngineerCommented:
The question was "Is there a way to hard code when enter is pressed it means shift enter in word? ".

My initial response was not possible but tried to find a work around.  At the end of that process we come back to not possible which is a valid answer to the question ... therefore I object to the proposed closure with the observation that http:#31252527 is a valid response.

CHris
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optimus_nzAuthor Commented:
No Solution.
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