Androcles
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Corrupt Outlook profile makes no sense
I'm sure this is a no brainer, but I'm stumped.
We have SBS 2003 with roaming profiles, and a mix of Windows XP & 7, Office 2003 and 2007.
On Kim's machine, with 7 and 2007, when she opens her Outlook, it says it needs to open in safe mode, and fails to do so. It then offers to detect and repair, but that doesn't solve the problem.
Here's the puzzle. Log onto that machine with any other user and it works fine. Log onto Kim's account on any other machine and it works fine. But log on as her on her own machine, and she can't work.
I've removed her local profile, uninstalled and re-installed Office 2007, but nothing helps.
What am I missing here?
We have SBS 2003 with roaming profiles, and a mix of Windows XP & 7, Office 2003 and 2007.
On Kim's machine, with 7 and 2007, when she opens her Outlook, it says it needs to open in safe mode, and fails to do so. It then offers to detect and repair, but that doesn't solve the problem.
Here's the puzzle. Log onto that machine with any other user and it works fine. Log onto Kim's account on any other machine and it works fine. But log on as her on her own machine, and she can't work.
I've removed her local profile, uninstalled and re-installed Office 2007, but nothing helps.
What am I missing here?
Sumesh BNR
I think the user have currupted PST file in his/her local profile .reinstall will not delete pst files .cut the pst file from the profile to any other location and try again.
ASKER
no it isn't a pst file: it's on Exchange. There isn't even an ost file. It's using roaming profiles. As I said I deleted the local profile in case there was some cached corruption.
C:\Documents and Settings\yourname\Local Settings\Application Data\Microsoft\Outlook
how many files are there?
how many files are there?
have you tried disabling addons on outlook also?
ASKER
yes i do know where the local profile is. As I said, I deleted the local profile so that the roaming profile generated a new one, but that didn't help.
As for addons, it's an almost new machine with identical set up to others, and I have no problems with other users on the same machine. And I don't know how to disable addons anyway.
As for addons, it's an almost new machine with identical set up to others, and I have no problems with other users on the same machine. And I don't know how to disable addons anyway.
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Uninstall any latest Add on you have installed.
ASKER
Thanks. What a relief.
Thanks for the points. If you need to you can re-import that key and it will put all the Outlook Profiles back the way they were. for example if the user had loads of PST files and additional mailboxes in their Outlook profile and doesn't want to add them all manually...