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Corrupt Outlook profile makes no sense

I'm sure this is a no brainer, but I'm stumped.

We have SBS 2003 with roaming profiles, and a mix of Windows XP & 7, Office 2003 and 2007.

On Kim's machine, with 7 and 2007, when she opens her Outlook, it says it needs to open in safe mode, and fails to do so. It then offers to detect and repair, but that doesn't solve the problem.

Here's the puzzle. Log onto that machine with any other user and it works fine. Log onto Kim's account on any other machine and it works fine. But log on as her on her own machine, and she can't work.

I've removed her local profile, uninstalled and re-installed Office 2007, but nothing helps.

What am I missing here?
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Androcles
Asked:
Androcles
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1 Solution
 
sumeshbnrCommented:
I think the user have currupted PST file in his/her local profile .reinstall will not delete pst files .cut the pst file from the profile to any other location and try again.
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AndroclesAuthor Commented:
no it isn't a pst file: it's on Exchange. There isn't even an ost file. It's using roaming profiles. As I said I deleted the local profile in case there was some cached corruption.
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sumeshbnrCommented:
C:\Documents and Settings\yourname\Local Settings\Application Data\Microsoft\Outlook

how many files are there?
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sumeshbnrCommented:
have you tried disabling addons on outlook also?
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AndroclesAuthor Commented:
yes i do know where the local profile is. As I said, I deleted the local profile so that the roaming profile generated a new one, but that didn't help.
As for addons, it's an almost new machine with identical set up to others, and I have no problems with other users on the same machine. And I don't know how to disable addons anyway.
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MegaNuk3Commented:
So when you say you removed her local profile I take it that was the windows user profile?

try this:
1.) Log on as Kim to the faulty machine
2.) close outlook.exe if you see it in Task Manager
3.) open regedit and export this key HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
4.) In regedit delete the HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles key (so Profiles no longer exists)
5.) open Outlook and it should prompt you to create a new profile

Does outlook work with this new Outlook profile?
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ComputerBeastCommented:
Uninstall any latest Add on you have installed.
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AndroclesAuthor Commented:
Thanks. What a relief.
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MegaNuk3Commented:
Thanks for the points. If you need to you can re-import that key and it will put all the Outlook Profiles back the way they were. for example if the user had loads of PST files and additional mailboxes in their Outlook profile and doesn't want to add them all manually...
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