Missing "SMS Remote Control Agent" service (from SMS 2003) on "Windows Server 2008"

Dear forum,

My scenario:
1. I have a "Microsoft Systems Management Server (SMS) 2003" running and deploy the SMS agent to all our servers.
2. I have "SMS Administrator Console" installed on my PC, which I launch using a user account that is member of local Admininstrators on our servers.
3. Under "SMS Administrator Console" > Collections > "All Systems" I see all our servers (both "Windows Server 2003" and "Windows Server 2008").
4. If I right-click any of our "Windows Server 2003", and select the context menu "All Tasks", I find the option "Start Remote Tools" which starts the SMS Remote Tools.
5. If I right-click any of our "Windows Server 2008", and select the context menu "All Tasks", I do not find the option "Start Remote Tools".
6. I look at differences between our Windows Server 2003's and 2008's and find that I on our Windows Server 2003's have a "SMS Remote Control Agent" service (C:\WINDOWS\system32\CCM\CLICOMP\RemCtrl\Wuser32.exe), which I do not find on our Windows Server 2008's. I believe that is the problem.

I.e. is there a trick to get "SMS Remote Control Agent" service installed/running on Windows Server 2008 the so I can run SMS Remote Tools towards a Windows Server 2008

Kind regards,
Soren
LVL 11
slemmesmiAsked:
Who is Participating?
 
Abduljalil Abou AlzahabInfrastructure Team Leader – Professional ServicesCommented:
Sorry...
The link is:
http://support.microsoft.com/kb/974014
:)
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Abduljalil Abou AlzahabInfrastructure Team Leader – Professional ServicesCommented:
Hi,

in the requirment of SMS 2003 client, Windows Server 2008 is not on the support list
http://technet.microsoft.com/en-us/library/cc181367.aspx

in the What's New in SMS 2003 Service Pack 3
http://technet.microsoft.com/en-us/library/cc180033.aspx
No updates for windows server 2008
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slemmesmiAuthor Commented:
Dear a-Jaleel,

thank you for your reply.
Do you thus mean that Microsoft does not support managing Windows Server 2008 using "Microsoft Systems Management Server (SMS) 2003" and if so can you refer to a statement by Microsoft which confirms that?

Kind regards,
Soren
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Abduljalil Abou AlzahabInfrastructure Team Leader – Professional ServicesCommented:
in the client system requrement, Windows server 2008 is supported
I found the below link:
 http://technet.microsoft.com/nl-be/library/dd939130(en-us).aspx

actually the prveous link was for SMS client Requirements without SP 3

Let me check Remote tool Requirements for windows server 2008 and confirm
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Abduljalil Abou AlzahabInfrastructure Team Leader – Professional ServicesCommented:
Windows server 2008 32 or 64 bit ?
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Abduljalil Abou AlzahabInfrastructure Team Leader – Professional ServicesCommented:
Kindly note:
SMS 2003 SP2 provides support for 64-bit server platforms as SMS Advanced Clients. It also offers limited support for Vista and Longhorn clients as an SMS 2003 SP2 Advanced Client. Full product support for Vista and Longhorn clients will be provided with SMS 2003 SP3.

I found it in http://technet.microsoft.com/nl-be/library/dd939130(en-us).aspx

Please let me know you have sms 2003 with SP2 or SP3
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slemmesmiAuthor Commented:
Dear a-Jaleel,

thank you for your efforts.
We have both Windows Server 2008 32bit and 64bit versions of Standard/Enterprise editions, and for both 32bit and 64bit versions we see no "SMS Remote Control Agent" service.
Our "Microsoft Systems Management Server (SMS) 2003" with SP3 and it is running on a 32bit "Windows Server 2003 Enterprise Edition SP2".
I am very interested in if you find anything about the Remote tool Requirements for windows server 2008 (I have looked around and couldn't find, but maybe that is just me).

Kind regards,
Soren
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Abduljalil Abou AlzahabInfrastructure Team Leader – Professional ServicesCommented:
Sorry for delay,
Please check the following hotfix, it may help you to make sms 2003 support Windows 2008 and Windows 7, please let me know the result.
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slemmesmiAuthor Commented:
Dear a-Jaleel,

I will select your last post as answer, despite I can not at present apply the "Compatibility pack for SMS 2003 SP3 adds Windows 7 and Windows Server 2008 R2 as supported clients" (as you refer to), onto our productive SMS server.
I will plan for that addition during an upcoming maintenance window and I will post the outcome here later.

Kind regards and many thanks for your comments!
Soren
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