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How can i stop HP Laserjet P4014 saying unable to connect?

We have recently installed a pritner at 1 of our client sites, the printer works fine but if a user sends a very large job it says unable to connect to all printers on machine, the document prints fine but then this means the printer are out of action for around 5 minutes, when you hit refresh they all say connect again, we have tried various things;

Installed new drivers, deleted and readded printers from machine, set print to directly to the printer, rebooted printer various times, we have even rebooted the server the printer was on...

Any other suggestions?

v-2samrc

Please provide the exact error message. Also let us know the OS?

Summerhits

ASKER

There is no error message all the printer says is unable to connect temporarily, the servers operating system is Windows Server 2003, i have found some errors in event log which are;

Faulting application spoolsv.exe, version 5.2.3790.3959, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x000000000003aef2.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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The Print Spooler service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

ASKER CERTIFIED SOLUTION

David_Ingledew

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