TS RemoteApp (Outlook) and Symantec Endpoint AV compatibility

Hi experts,

I have the following situation:
We are using Server 2008 Terminal Server remote app for outlook.
This is working decent on its own.
Now i would like to implement Symantec Endpoint for the Terminal Server so that outlook is scanned for viruses and so for all users who use remote app.

If i install Endpoint with outlook scanning enabled and it finds a virus or something, will the users using outlook via remote app see the popup from Endpoint?
Will the users notice something performance wise? And will remote app in its whole work slower?

I can't test this since this is a live situation with around 50 users using this system.

Awaiting your answers.
techneitsolutionsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jhalapradeepCommented:
Hi,

Please have a look at this document:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007110719275748

and check this document for best practices to install SEP client on citris/terminal servers:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008112414453348?Open&seg=w

Regards,
Pradeep Jhala
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
techneitsolutionsAuthor Commented:
Hi,

I've looked at the documents and they helped a bit.
The only problem is that the documents are for Terminal Server in generel (completely taking over the desktop) while in this case it's only outlook via RemoteApp. So the users only see the outlook client
0
jhalapradeepCommented:
Hi,

If the users are only using outlook, remoteapp, then they should not get the endpoint pop-ups in case of virus detection.

Regards,
Pradeep Jhala
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

techneitsolutionsAuthor Commented:
Guess i'll configure Endpoint on the Terminal server to not display a notification message, but to change the subject line and insert a message in the body to warn the users.

Regarding the performance i'll follow the documents you posted to ensure the most performant solution.

I'll try it out
0
jhalapradeepCommented:
Hi,

Yes you can change the notification settings for users.
Please let me know once you test this out.

Regards,
Pradeep Jhala
0
techneitsolutionsAuthor Commented:
I am figuring this out at this moment

thx already
0
HappyoCommented:
yea as covered,
outlook ts only carries the outlook part so popups and hangon will not display. it would be like the server throughing up a error on a normail Remote session, the use wont see it only the serverside. so yes if you want to let the clent know that there email had a virus then have it appened the email. alternativly dont have the email go to the client and have it go to a "store and let the client get a message tellign them the invected email has been stored and once IT has cleared it the email may be delivered if it is of a business nature.

Personally I would look at filtering the email befor the delivary stage anyway maybe athe firewall stage with a program like Mail Marshal or the like.

best of luck
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.