Dell Wireless Utility Error

I am unable to obtain a wireless connection. When I try to open Dell Wireless Utility, I receive a Wireless Configuration error: Internal configuration is inconsistent. Please restart the machine to resolve the problem. When I reboot the machine, the same problem occurs. Other computers in the same local area can access wireless.  I am using a Dell Precision M4300 running Windows XP Professional. The card is a Dell Wireless 1505 Draft 802.11n WLAN Mini-Card. It was working without any problem for the last two years, the last time being a few days ago. Please help me get connected again!

Thanks,

Bob
shanknomoreAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

edbedbCommented:
Check the adapter in the device manager. Is it missing or flagged?
If it looks okay I would use Add or Remove software and uninstall the Dell Wireless Utility and use the standard Windows utility to connect.
0
kamalp123Commented:
Hi Bob,

If you are using any 3rd party utility to control Dell Wireless card, uninstall it,
go to run, tyep "services.msc", change startup type of  "Wireless Zero Configuration"  service to "Automatic" and also start the service.
go to "Network connections" in control panel, open wireless network connection properties, go to wireless networks tab, enable "use windows to configure my wireless  network settings".

This will allow windows to handle the wireless network card and your problem should goaway.

-Kamal
0
dexITCommented:
If it does not continue to connect after attempting the above steps, try removing the device in dev mgr and restarting your machine. let it install and see if that clears up the issue.
0
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

shanknomoreAuthor Commented:
edbedb: I checked the adapter in the device manager as you recommended. The Dell Wireless card was listed, and it was not flagged. Since it was "okay," I uninstalled the Dell Wireless Utility as you suggested, and now the device is no longer listed in the Device Manger. There is now a yellow question mark for "Other devices" and a yellow question mark under it for "Network Controller."

It seems like for whatever reason the un-installation took the device driver out?  I am stuck overseas without a functioning wireless card and am using someone else's computer to get the information to help solve this.  Please help, anyone!  Thanks, Bob
0
kamalp123Commented:
Hi,

you should not uninstall the driver.
install back the DELL drivers for your wireless card.
but dont use the dell application utility. just remove it from startup or close it manually.

Now follow the procedure I've given in my previous comment. That will definitely solve your problem.

-Kamal
0
shanknomoreAuthor Commented:
Kamal,

See thread immediately above. I ran "services.msc", changde startup type of  "Wireless Zero Configuration"  service to "Automatic" and also started the service as you suggested. When I go to "Network connections" in control panel, I do not see any listing for wireless network, only Dial-up , LAN or High-Speed Internet, or Wizard. Under LAN or High-Speed Internet, there is no listing for a wireless connection.

Do you have a solution for getting the system to recognize the embedded Dell Wireless card?

Thanks,

Bob
0
kamalp123Commented:
Bob,

All you have to do is first install the dell drivers for wireless card so that system will detect the card.
go to network connections, and you'll find "wireless network connection"
then start Wireless Zero Configuration service and do the above mentioned remaining steps.

-Kamal
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
edbedbCommented:
You just have to reinstall the drivers. If you can't find them on your computer, you can get them here.
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R151519&formatcnt=1&libid=0&fileid=202138 
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Wireless Networking

From novice to tech pro — start learning today.