Outlook cache mode and Exchange Recipient Policies

I have a user that is having the following problem:

His outlook is in cache mode we run a Recipient Policy that deletes email every certain time. His inbox on Outlook didn't seem to be fully cleared until we remove him from cache mode then the client showed up the current information in the mailbox.

If he goes back to cache mode then he gets the current emails and the old stuff that was deleted from the mailbox via the RP.

I checked his mailbox and it does not contain the old stuff anymore so I guess outlook is getting the information locally from the users computer. The minute you remove the cache mode the information gets updated and the old stuff disapears.

Does someone knows what is going on and how to fix it?

Thank you.
llaravaAsked:
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jhyieslaCommented:
Not sure that I have the answer to your specific question, but is there really a reason to run the user in cache mode?  We take all our users out of cache mode and have no problems and the users seem to like it better.
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r_panosCommented:
Using cache mode you re-enable the .ost file so the user can view the mails in it. You must disable cache mode, cancel the .ost file and then reanble cache mode (if you want that) in order to start again with a new, empty .ost file.
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SupportonthespotCommented:
Yes when starting from scratch its best to just delet and recreate a new profile so it does not pick up old ost files and the cached mail as it will load emails back into your copy of outlook from that.

Profiles can be managed in control panel

MAIL - Outlook profiles. Just create a new one for now and it will sync a new mailbox from the server
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Jamie McKillopIT ManagerCommented:
Hello,

You could have a corrupt OST file and it is preventing the changes on the server fron syncing back to the OST. Close Outlook, delete the OST and open Outlook. The OST will then rebuild from the server.

JJ
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