Outlook 2007 Error when opening attachments
I have one user who has repeatedly received the following error when opening attachments from Outlook 2007:
Cannot create file: securedoc.html. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.
If we modify the OutlookSecureTempFolder key in the registry replacing Temporary Internet Files with Temp, this fixes the issue for approx. 1-2 weeks. The issue then returns.
Any ideas on keeping this user up and running would be greatly appreciated.
Cannot create file: securedoc.html. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.
If we modify the OutlookSecureTempFolder key in the registry replacing Temporary Internet Files with Temp, this fixes the issue for approx. 1-2 weeks. The issue then returns.
Any ideas on keeping this user up and running would be greatly appreciated.
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No problem. Let me know how it goes.
Take care,
LJ
Take care,
LJ
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Hi Balootful,
Try these links as well:
http://www.technipages.com/outlook-cant-create-file-error-when-opening-attachment.html
http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=210591&messageID=2614759&tag=content;leftCol (some more explanations)
Also, I found this on another site, it may help, if your case is the same:
"Follow up for this problem....
Strangely enough, this error only appear to affect the user from that particular sender. For example, say the user is Bob and the message with the attachment was sent from User Abe and also sent to User Carl. So Bob is the one who get the error message. But if Carl forwards a copy of the same e-mail to Bob, Bob will have no problem opening the attachment sent from Carl.
Still haven't figured out why this problem is happening, but for now, this workaround seem to apply...."
Hope this helps, let me know
Try these links as well:
http://www.technipages.com/outlook-cant-create-file-error-when-opening-attachment.html
http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=210591&messageID=2614759&tag=content;leftCol (some more explanations)
Also, I found this on another site, it may help, if your case is the same:
"Follow up for this problem....
Strangely enough, this error only appear to affect the user from that particular sender. For example, say the user is Bob and the message with the attachment was sent from User Abe and also sent to User Carl. So Bob is the one who get the error message. But if Carl forwards a copy of the same e-mail to Bob, Bob will have no problem opening the attachment sent from Carl.
Still haven't figured out why this problem is happening, but for now, this workaround seem to apply...."
Hope this helps, let me know
ASKER
Update: Recreating the Outlook folder unfortunately did not work. I am starting to think that an update may have caused this. I had another user have this issue yesterday and tried the recreating of the Outlook folder.
I have also noticed that it seems to be mainly secure emails (attachments are .htm) that direct users to webpages to log in and pick up their encrypted emails.
I will continue down the list to try the items the other users have posted. (as soon as I see the issue come up again).
Thank you!
I have also noticed that it seems to be mainly secure emails (attachments are .htm) that direct users to webpages to log in and pick up their encrypted emails.
I will continue down the list to try the items the other users have posted. (as soon as I see the issue come up again).
Thank you!
ASKER
Update: Manually changing the TEMP folder works (for a short period of time). Something is reverting it back to the \temporary internet files location. I have not had this issue in approx 1 week now, but when it comes back (which I am sure it will) I will need some more suggestions. Thanks for all of your help!
ASKER