Implementing ITIL in SME as support engineer.

Hi All,

Can anyone share your success story regarding ITIL in your work place and how does it affect your daily life as IT professional ?

I'm interested in getting ITILv3 foundation certification and so far I've been through some of the books like:

I wonder how does one implement ITIL when you're not the Top level management ? should this course taken by the IT manager level rather than a techie ?

any comments will be greatly appreciated.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

halejr1IT DirectorCommented:
jjoz -- I've been through several orgs that implemented ITIL ... and here are my thoughts...

1.  ITIL has to start somewhere... for you to be successful and already being under the radar I would select 1 area to implement ITIL
2.  Keep it small to ensure your success
3.  Exploit your victories with upper management and use your success as a jumping off point for organization wide ITIL.
4.  Remember that nothing is "STATIC" in any environment and build that premise into your ITIL methodolgies with emphasis on process management and change management and it will be hard to go unnoticed.
5.  ITIL certification is the framework for ITIL.  Remember that some strategies work better than others in different organizations.  Don't get too carried away with the framework if it doesn't fit.

I recon if you successfully pilot something that you are currently working on now and express to management your desire to do ITIL enterprise wide, you should be on the road to great success.

Good luck!

After your completion you can do a case study on your experiences and findings.  

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jjozAuthor Commented:
Thanks man
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Project Management

From novice to tech pro — start learning today.