VPN folders empty

I recently setup a new  toshiba R600 laptop for my client, it uses XP Pro SP3 and connect to an SBS 2008 server. We setup a windows XP  VPN connection back to the server so he can see the network  shares when he is mobile as we did with his old laptop top, however when he connects the network shares show up but most of the time they are empty when he tries to view them, he has the issue over 3G and WIFI, I have it setup the same as his other laptop but it only work intermittently? IS it caching some old LAN setting?  Please advise
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hypercat (Deb)Commented:
It could simply be that browsing over the VPN is very slow and he's not being patient enough to allow the entire file list to be downloaded. This can be a problem especially if he is using folders with large numbers of files in them. If you're not using mapped drives and are rather browsing shared folders from the network location, I'd recommend having him use mapped drives instead - this should speed things up quite a bit.
creativesystemsirelandAuthor Commented:
thanks for your reply, its nothing to do with speed, im going to install sonicwall VPN client to see if i get better results with that as he want to vpn over wifi and we dont want to have to change the subnet mask on the router and as far as im aware sonicwall vpn can handle being on the same subnet.
Can you explain what you mean regarding mapped drives?  When his laptop is docked his drives are mapped using a script on the server, what should i do to map drives for VPN connection?


Hypercat (Deb)Commented:
If he is on the same subnet when connecting externally as the internal network, that might cause problems, but only if his computer is also on an internal network on his end.  IOW, if he's connecting from a location where his is the only computer, or perhaps there are only one or two others locally, being on the same subnet wouldn't be too much of a problem. But it could cause some slowness.
If he has mapped drives when his laptop is docked, and if these mapped drives are created using a login script, then his VPN connection should also map those drives. However, that doesn't always work 100%, particularly if he's not using the "logon using dial-up networking" option to connect. For a domain-connected laptop, that's probably the ideal solution (i.e., have him use the option to log on using dial-up networking rather than logging on locally to the laptop and then connecting to the VPN)
If he's not getting mapped drives over the VPN, you could create a simple script (batch file)  that would map the drives he needs. Then put it on his desktop for him to run after he connects to the VPN.
creativesystemsirelandAuthor Commented:
Thanks for your help, after removing the redirect folders and offline folder setup his VPN now works ok? Not sure why but seems to be fine now?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.