Xerox ColorQube 9201 printer error

I'm having a weird problem on one computer with one of our xerox printers.

everytime i try to pull up the printer properties it takes a long time about 2-3 mins and then i get the below error message. during this time the comptuer is not frozen.

if i click ok the printer properties appear and i can print a test page

if i try to print from any program that long pause causes the program to freeze

i've tried replacing the driver with PS, PCL and the global print driver. i've gone into server properties and romoved all xerox drivers and restarted the spooler and attempted to reinstall.

i've tried to install this printer as both local TCP/IP and shared through the network. I'm not sure what else to try, has anyone seen this message before?

Computer is running XP Sp3 and the xerox is a ColorQube 9201

Thanks for your help
XeroxError.PNG
ccsoitd1Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rob HutchinsonDesktop SupportCommented:
Here's a link to help you, you have done most of the steps to remove old printer drivers, but take a look at the additional step listed here:

http://www.experts-exchange.com/articles/Hardware/Peripherals/Printers_Scanners/Taking-extra-steps-to-remove-stubborn-Windows-XP-printer-problems.html
0
ccsoitd1Author Commented:
Alright i gave that a go, no love.

it seems to be a problem with this particular computer with this particular driver. i tried a xerox DC 250 driver as apposed to a ColorQube 9201 and i never saw that error but i know this will cause other issues later down the road like stapeling duplex ect...

is there anything else i can try?
0
Rob HutchinsonDesktop SupportCommented:
You say it only happens on the one computer?

So other computers there can print fine to this printer?

If other computers can print fine, can you login to that computer using a different login( maybe login as the local Administrator) to see if the problem still exists? If the current logged in account is the local Administrator, can you create a test user account and put this account in the local Administrator's group?

Let me know what happens.
0
ccsoitd1Author Commented:
Yes i did try a different user with full admin privliges.
0
Rob HutchinsonDesktop SupportCommented:
So you can print a test print fine, right?

This problem only happens on this one computer, but it does the same thing no matter who is logged into the computer?

No other computer has this problem?

If yes, to all the above three; then can you check the port settings for this printer compared to the other computers?( you followed the steps I gave to remove the old printer drivers already, including the part of removing the files from the folder C:\WINDOWS\system32\spool\drivers\w32x86 ?).

To check the port settings, for example, go to the printer properties, then click the Ports tab and then click the "Configure Port..." button ad compare this to the other printers that are working.

If this is the same, then maybe it's some software running that locking it up?

Can you start using a minimal boot config on this computer?
To do this:

Click the Start button then the ‘Run…’ menu choice and type in msconfig
This runs a program that will give an option to disable programs not needed to run Windows. If not sure what programs need disabling, it’s best to leave them.
Note here: the two tabs to be concerned with are the ‘Services’ and ‘Startup’ tabs.
On the Services tab, check the box, [ ] ‘Hide All Microsoft Services’ to prevent disabling services Windows needs to run.
On the ‘Startup’ tab, you can uncheck as much as needed here.

Please let me know what happens.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.