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Norton 360 ver. 4.0 problem with Windows 7

Norton 360 ver 4.0 spontaneously shuts down.  I have all recent updates to both 360 and Windows 7.  I was able to run a virus scan from safe mode, and it found only tracking cookies.  Removing those made no difference.

360 shuts down during scans after only a few minutes.  I cannot identify what files it is scanning at the time of shutdown.  
1 Solution
Hi, i,m an IT security expert in my company and i suggest you to migrate to Kaspersky internet security 2010.Kaspersky Internet Security 2010 is fully compatible with Microsoft Windows 7, also 64bit edition.
More info here: http://esd.element5.com/pimages/50105/kaspersky_internet_security_2010_trial.html

Is more & more powerfull than norton 360. It requires less system resources and is more reliable and quick than any norton products!
Hope my opinion helps you

Best regards
IT Engineer
John GriffithConsultantCommented:
I would suggest that you remove N360 and install MSE.
Norton Removal Tool --> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
Re-boot upon completion.
Install MSE --> http://www.microsoft.com/security_essentials/
I know that you can't just jump to MSE or Kaspersky because you feel like it, not every company have unlimited budget these days.  To stay with what you already got, I would suggest you contact your symantec representative and ask for Symantec End-Point (SEP), there's no reason why you should be using 360 in an enterprise environment (I am assuming you are an enterprise), we use SEP for my 50,000 user + company here.

Good Luck.
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bwrubleAuthor Commented:
Nope Home laptop, not enterprise.  
bwrubleAuthor Commented:
I have paid for 360 and it seems like I should be able to keep it.  Moving to another program is not what I had in mind, but thanks for the suggestions.
bwrubleAuthor Commented:
I have uninstalled and reinstalled twice.  After reboot, it runs, looks normal.  After a few minutes, it just shuts down.  If I run a scan, after a few minutes, it shuts down.  
I think only a Symantec person can help you now, click here for live chat:
bwrubleAuthor Commented:
Solved.  Problem was a LaCie backup to on-line storage program called WUALA.  It is apparently incompatible with Norton 360 ver. 4.0

I get all the points!
bwrubleAuthor Commented:
Norton support helped me find this problem
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