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Norton 360 ver. 4.0 problem with Windows 7

Norton 360 ver 4.0 spontaneously shuts down.  I have all recent updates to both 360 and Windows 7.  I was able to run a virus scan from safe mode, and it found only tracking cookies.  Removing those made no difference.

360 shuts down during scans after only a few minutes.  I cannot identify what files it is scanning at the time of shutdown.  
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bwruble
Asked:
bwruble
1 Solution
 
pandarossaCommented:
Hi, i,m an IT security expert in my company and i suggest you to migrate to Kaspersky internet security 2010.Kaspersky Internet Security 2010 is fully compatible with Microsoft Windows 7, also 64bit edition.
More info here: http://esd.element5.com/pimages/50105/kaspersky_internet_security_2010_trial.html

Is more & more powerfull than norton 360. It requires less system resources and is more reliable and quick than any norton products!
Hope my opinion helps you

Best regards
pandarossa
IT Engineer
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John GriffithConsultantCommented:
I would suggest that you remove N360 and install MSE.
Norton Removal Tool --> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
Re-boot upon completion.
Install MSE --> http://www.microsoft.com/security_essentials/
 
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mismoboyCommented:
bwruble,
I know that you can't just jump to MSE or Kaspersky because you feel like it, not every company have unlimited budget these days.  To stay with what you already got, I would suggest you contact your symantec representative and ask for Symantec End-Point (SEP), there's no reason why you should be using 360 in an enterprise environment (I am assuming you are an enterprise), we use SEP for my 50,000 user + company here.

Good Luck.
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bwrubleAuthor Commented:
Nope Home laptop, not enterprise.  
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bwrubleAuthor Commented:
I have paid for 360 and it seems like I should be able to keep it.  Moving to another program is not what I had in mind, but thanks for the suggestions.
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bwrubleAuthor Commented:
I have uninstalled and reinstalled twice.  After reboot, it runs, looks normal.  After a few minutes, it just shuts down.  If I run a scan, after a few minutes, it shuts down.  
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mismoboyCommented:
I think only a Symantec person can help you now, click here for live chat:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=n360_4.0&selected_nav=5
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bwrubleAuthor Commented:
Solved.  Problem was a LaCie backup to on-line storage program called WUALA.  It is apparently incompatible with Norton 360 ver. 4.0

I get all the points!
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bwrubleAuthor Commented:
Norton support helped me find this problem
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