canon zoom browser wont download images

I recently setup a new toshiba R600 laptop for my client and installed his canon zoom browser software so he can retrieve photos from his memory card reader, however he had a runtime error and atfer that he could view the images but was unable to download them, i uninstalled and reinstalled the app but it silll doesnt work, i gave him another solution (ACDsee software) but it doesnt seem to do everything he requires and he is now irritate! any suggestions?
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when you open it with "Windows picture and fax Viewer"  and click on Zoom in does it zoom?
creativesystemsirelandAuthor Commented:
the zoom browser will download to c: but wont download redirect folder, i dont think it can handle UNC

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