canon zoom browser wont download images

I recently setup a new toshiba R600 laptop for my client and installed his canon zoom browser software so he can retrieve photos from his memory card reader, however he had a runtime error and atfer that he could view the images but was unable to download them, i uninstalled and reinstalled the app but it silll doesnt work, i gave him another solution (ACDsee software) but it doesnt seem to do everything he requires and he is now irritate! any suggestions?
creativesystemsirelandAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

acl-puzzCommented:
when you open it with "Windows picture and fax Viewer"  and click on Zoom in does it zoom?
0
creativesystemsirelandAuthor Commented:
the zoom browser will download to c: but wont download redirect folder, i dont think it can handle UNC
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.