'Blackberry' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours

i am trying to use Blackberry enterprise express edition with exchange its giving me nightmare i have installed couple of weeks ago today i have the device when i send the activation password to blackberry device it receives the email but when i try to activate it doesnt do anything and i am keep getting the message blackberry agent will not start
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mattibuttAuthor Commented:
event id is 20406
mattibuttAuthor Commented:
also when i send email using administrator interface i am getting this error Failed to mail Subject BlackBerry activation password to Matti@mydomain.com
I don't think the Express version support Wireless Activation, i might be wrong.
You can try attach the bb phone to the server usb port and activate it via web admin console (https://<server>/webconsole/login) or if you have installed the Web Desktop Manager you can atached to any local pc usb and login to WDM (https://<server>/webdesktop/login)

Re. Agent kept restarting - make sure you have SEND AS permissions rights


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mattibuttAuthor Commented:
thanks for that i am trying to connect using wired now but i am getting the following The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer.
hi matt,

double check your BESAdmin mapi profile again, make sure it is right.

mattibuttAuthor Commented:
you are right just one more thing i post in next comment
mattibuttAuthor Commented:
it works now problem is i wanna understand if i delete something on the device should it also delete from my outklook exchange account

afaik, those setting about delete email are set on it policy, have a look the it policy, make a changes then upload the it policy

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