Vista ISATAP & Network adaptor errors. Only boots into Safe mode.

Apologies, I haven't got many points available but hope someone can give me a clue with this one.

It's a Vista Home Premium machine. It'll only boot into Safe mode & has no networking ability when it does.

Device manager shows both wireless & wired network hardware in an error state along with multiple ISATAP adaptors (19 of them!). All code 31.

They won't delete. I've also tried disabling & then deleting but no joy. Rebooting in Safe mode - no networking makes no difference and nor does a clean boot.

I know ISATAP is IPv6 related but as there's no network adaptors shown, I can't get into properties that way to disable/reinstall IPv6 either.

Ideas please?

Thanks - Duncan
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sefton-computer-repairsAsked:
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Ivano ViolaSystem AdministratorCommented:
You can try to disable IPv6 by editing the registry.

Read this:
http://www.mydigitallife.info/2007/09/09/disable-and-turn-off-ipv6-support-in-vista/
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sefton-computer-repairsAuthor Commented:
Good try but no joy.

Multiple ISATAP entries with exclamation mark in device manager. network adaptors also in error. Unable to delete any of them via device ,manager & system will only start in safe mode.
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Ivano ViolaSystem AdministratorCommented:
Are you selecting Safe Mode with Networking when you go into Safe Mode (have to ask)?

Have you tried rolling back the drivers for the failed devices? If not try this:
http://www.howtogeek.com/howto/windows-vista/roll-back-troublesome-device-drivers-in-windows-vista/

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sefton-computer-repairsAuthor Commented:
Hi, yes. tried Safe mode with networking and just letting it boot straight up (whereupon it goes right into safe mode)

Driver rollback is unavailable. Unable to delete the devices from Device Manager.

Have uninstalled recent Windows updates with no joy.
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Ivano ViolaSystem AdministratorCommented:
What make/model is the laptop? Also what service pack is installed?
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sefton-computer-repairsAuthor Commented:
It's a Compaq Presario with SP2 installed. (Vista Home Premium)
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Ivano ViolaSystem AdministratorCommented:
What is the model number?

Thanks.
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sefton-computer-repairsAuthor Commented:
Sorry, it's the f500
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sefton-computer-repairsAuthor Commented:
It's got a realtek wired & Atheros wireless adaptor if that's what you're after.
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sefton-computer-repairsAuthor Commented:
Thanks all. In the end I backed up the user's 23GB of data & did a full reinstall as the only way forward.

it's now working fine. Than ks for the suggestions but looks like it was an unusual problem.
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Windows Vista

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