Error when clicking auot out of office reply

I have a user who has two accounts in two domains

Account1: is the domain account and the user uses this to log into the domain
Account2: is also the domain account in the other domain that also has the Email address. This account is on a different domain controller.

Above two accounts / domain controllers / domain have nothing i.e. trust or child domain or anything.


User uses account1 to log into the domain to access network resources

Account 2 is only used for EMAIL purposes.


Email in Outlook works perfectly fine, except when the user clicks “auto out of office reply” and gets an error message saying he cannot connect to the Exchange server.

User has admin rights on the local PC

When trying to repair the account using the “Repair” option in Exchange properties we also get an error message that says “cannot connect to exchange server”

Normal send / receive email works ok

Any ideas would be great .

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

When you use Outlook (2007, not 2003) and it wants to set you as OOF it calls to the Exchange web services virtual directory in your IIS server. Since it's not a mapped dir, it uses autodiscovery either via a query to AD or DNS.
Make sure that's set up properly and it should connect.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
shavedham2kgAuthor Commented:
I passed this information on to someone else who fixed the issue.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.