User is unable to open 2003 Excel xls files in SharePoint

We are using WSS 3.0 and Office 2007, and I have a user who is having problems opening an Excel 2003 file on SharePoint. When attempted to open, error says "Conversion failed" and document does not open. No Excel files open.

We have rebooted the PC
We have ran the Office Diagnostic
We checked the SP2 installation
We named the file

No change, error still occurs and cannot open file. When saved to the local hard drive, the file opens and saves just fine. Its only from SharePoint where it fails. When a SharePoint Admin logs in to the site, he can open and save files with no problems. This user is not an admin.

Any suggestions?
gtrappAsked:
Who is Participating?
 
gtrappAuthor Commented:
It turned out that the user found the solution.

She did the following, which did not produce any errors. She was able to open and save Excel files.

1. Click on the link for the file in SharePoint
2. Select Read only mode to open the file in read-only
3. When Excel opens up, select the Edit Workbook button
0
 
dave4dlCommented:
Are you using open office (or was it installed on this computer in the past and still possibly registered with the browser)?
0
 
gtrappAuthor Commented:
We are not using Open Office. The version of office 2007 is 12.0.6504.5001 SP2.
0
Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
dave4dlCommented:
Is it just that one user?  Are all other users having the problem?  Does it happen with other office documents (like word docs)?  Does it happen with all Excel docs for this user or do some work?
0
 
gtrappAuthor Commented:
It seems to happen with only Excel docs, no other Office documents. The problems occur with the files that were once Office 2003 Excel files. It is happening with another user, so we have 2 users with the same problem.
0
 
dave4dlCommented:
would it be a solution to upload the unconverted .xls files instead of .xlsx?
0
 
dave4dlCommented:
Or i guess copy/paste the content into a fresh .xlsx file?
0
 
gtrappAuthor Commented:
I will give that a try.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.