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User is unable to open 2003 Excel xls files in SharePoint

We are using WSS 3.0 and Office 2007, and I have a user who is having problems opening an Excel 2003 file on SharePoint. When attempted to open, error says "Conversion failed" and document does not open. No Excel files open.

We have rebooted the PC
We have ran the Office Diagnostic
We checked the SP2 installation
We named the file

No change, error still occurs and cannot open file. When saved to the local hard drive, the file opens and saves just fine. Its only from SharePoint where it fails. When a SharePoint Admin logs in to the site, he can open and save files with no problems. This user is not an admin.

Any suggestions?

dave4dl

Are you using open office (or was it installed on this computer in the past and still possibly registered with the browser)?

gtrapp

ASKER

We are not using Open Office. The version of office 2007 is 12.0.6504.5001 SP2.

dave4dl

Is it just that one user? Are all other users having the problem? Does it happen with other office documents (like word docs)? Does it happen with all Excel docs for this user or do some work?

gtrapp

ASKER

It seems to happen with only Excel docs, no other Office documents. The problems occur with the files that were once Office 2003 Excel files. It is happening with another user, so we have 2 users with the same problem.

dave4dl

would it be a solution to upload the unconverted .xls files instead of .xlsx?

dave4dl

Or i guess copy/paste the content into a fresh .xlsx file?

gtrapp

ASKER

I will give that a try.

ASKER CERTIFIED SOLUTION

gtrapp

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