How Can I "Create Recovery Discs" on Sony VAIO running XP Home?

I am trying to create recovery discs for my Sony VAIO VGN-SZ220 laptop (this is an old machine, bought 2005, but still works fine, running XP Home Edition Service Pack 3).

When I try to create the discs using Start Menu -> VAIO Recovery -> VAIO Recovery Tools -> Create Recovery Discs, I receive the following error (see screenshot 1): "Cannot start the this program because another application is accessing the recovery partition."

I get this error even when I have all programs shut down.

To fix this problem I tried to start the machine in Safe Mode (so no other applications are running) and then try to run Create Recovery Discs. Then I see a different error (see screenshot 2): "Language could not be determined"

Can anyone please help me make these recovery discs? I don't know why the system won't let me.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Wayne BarronAuthor, Web DeveloperCommented:
I hate doing recovery disk, I would prefer to reinstall the system from scratch.
It is a lot nicer to have a system that is done the way you want it.

Besides from that.
Have you tried to boot in safe mode and do it?
Just a guess, I have never done it before, I will do some checking and see what I can find out for you.

Wayne BarronAuthor, Web DeveloperCommented:
Sorry, Safe Mode screenshot. I totally missed it :(
Wayne BarronAuthor, Web DeveloperCommented:
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

if the recovery disks cannot be made, you still have a couple of options :
1- make an XP install cd :
2- make an image of the disk with any imaging tool; personally i use Acronis True image, but there are free tools too :
3- or buy the recovery cd's from Sony
In the safe mode option, you may want to go to control panel to see if you can set the language preference for the system prior to running the disk creation software to see if that that lets you past the "language cannot be determined" error.   It might not get past that error, or might get you to a different message, but it's worth a shot.
Run msconfig and select "Diagnostic Startup". Restart and see if it works for you then.

You can also try process explorer to see what may be accessing the recovery partition. I suspect it may be your antivirus software.
some feedback would help !
adnankAuthor Commented:
@ davidis99:
I tried changing settings in "Regional And Language Options." I tried setting "Regional Options -> Standards and formats" to "Spanish (Mexico)" and "Advanced -> Language for non-Unicode Programs" to "Spanish (Mexico)". It required a restart. I restarted in safe mode. No change to error.
adnankAuthor Commented:
I restarted the laptop in Safe Mode so that I could sign in as Administrator. I ran msconfig and selected "Diagnostic Startup". I received the following error (attached): "An Access Denied error was returned while  attempting to change a service. You may need to log on using an Adminsitrator account to make the specified changes." Do you have any idea why I would be seeing this error if I was already logged on as Administrator?

In any case if I click "Ok" and click through the prompts and restart the computer in Diagnostic Startup, I receive no change to error.
it looks like your OS is corrupt; run a repair install :
It may not resolve the problem, but some programs require a language setting of English (US).
adnankAuthor Commented:
I'm not sure what the problem is but I don't want to spend the time to fix it now that I got my other computer back. Thanks for your suggestions and links!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.