Teamviewer killed my customers PC

I used TeamViewer to assist someone ordering off our website yesterday, this morning her PC won’t turn on,
She gets the start-up sound, but the screen stays blank / black.
She sees the windows logo during start-up, but at the time when the start-up sound plays, the screen is black.
Any help or assistance would be appreciated.
Who is Participating?
pandarossaConnect With a Mentor Commented:
hi, try to boot your windows machine in safe mode:
Turn the computeron or Restart the computer
Start tapping the F8 key. The Windows Advanced Boot Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected, not Repair Your Computer
If your pc start's up showing windows desktop, restart again windows in normal mode!
If your pc won't start at all, you have to repair it:
Insert the Windows XP installation CD in the CD drive, and then reboot the computer.

As the computer is rebooting, the computer has to boot from the CD. There are two ways to do this, but the keys are different for each computer. The first way is to press the correct F-key to load up the screen to select the boot device. In most cases, this key is usually F8, F10, or F12, but if these do not work, consult the motherboard manual, the manual that came with the computer, or the company’s website to find the correct key.

If this still cannot be found, the second method is to load the BIOS menu. Press F2, DEL, or whatever key is listed at the bottom of the screen when the computer starts up. In the menu, locate the section that determines the boot device, change the primary boot device to the CD drive, and save and exit the screen. Be sure to change the primary boot device back to the hard drive after the repair.

Once the computer boots, the message “Press any key to boot from CD” will appear. Press any key, and the CD will begin loading up the files. After this is done, three options will appear. Press enter to install Windows (DO NOT press R as it will start the Recovery Console, which is different), then accept the terms and conditions by pressing F8. The CD will already locate the current Windows Installation and give the option to begin a Windows Repair. Press R to start the repair.

At this point, the computer will proceed to delete the old Windows files and install the new ones. After it finishes, it will reboot the system. When the computer starts up again, an installation screen will appear again. This process takes anywhere from 15 to 40 minutes depending on the computer, and may ask for input for settings, like date and time and network setup. Once this is complete, the computer will reboot again, and one last setup screen will appear. Press next, fill in any necessary information, and press finish. Windows will start up and the process in finished.

When your system will show back desktop, install all the updates from Windows Update.

Hope this helps.
Best regards

jos_lConnect With a Mentor Commented:
I had this a few times, it's the display driver which comes with teamviewer. Sometimes it just doesn't work...

Deinstall teamviewer and it should work again. If not reinstall the displaydriver in safe-mode.

Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

StevenHookAuthor Commented:
Thanks jos.
I thought it was something like that - my boss firmly believes it's the lady's fault, but the problem description, and the fact that it happened right after teamviewing her made me suspicious.
We only use the quick-support application, but I'll have a look see what I can do.
My driver is collecting the PC.
TeamViewer still hasn't replied to my support ticket.
StevenHookAuthor Commented:
Her display driver had updated the same day.

Uninstalled them and it worked fine.


was nothing from my post helpful Steven?
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.