Hp Laserjet 3600n with XP. Printer and pc connected via switch.

LGH888
LGH888 used Ask the Experts™
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Hp Laserjet 3600n with XP. Printer and pc connected via switch. I also have 2 iMacs connected to a switch. To be able to print, I need to restart either the printer or the computer.
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IT Services Manager
Commented:
does the laserjet have a nic card in it?  setting this printer up on the switch with its own ip.  them map all computers by IP to the printer on the network
snafumasterDirector of Information Technology

Commented:
is this a USB, parallel or ethernet switch?

Author

Commented:
Yes it has directjet nic. I also did all the mapping on all computers. It was working just fine a few weeks ago and recently I need to reboot computers or restart printer to be able to print.
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Author

Commented:
ethernet switch
Craig BowmanIT Services Manager

Commented:
I would perform a cold reset on this printer and setup a new static IP.  If the problem persists I would try changing the drivers on the installed computers
snafumasterDirector of Information Technology

Commented:
Are your IP addresses static or dhcp for the machines and the computers?

Author

Commented:
dynamic ip address.
snafumasterDirector of Information Technology

Commented:
If the printer is set to dynamic, you should change that to static.  The HP JetDirect menu works well for htis.  If you recieve a dynamic IP address from DHCP and then switch it to manual, by default it will carry over your dynamic information...you just enter through it and you will see the same information.  Then remap the computers and you should be all set.

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