How do i collate in Windows 7 with an HP P2015dn printer?

I have a user here that just got a new Windows 7 machine. I installed the printer and grabbed a new windows 7 x64 driver from HP and the printer seems to function ok. When I print in MS Word and select collate I only get one page. Is there a fix for this? I was unsure if it's a common problem or not.
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bawuserAuthor Commented:
I am not using an old version of excel. I used Word as an example program I tried to print from. My actual concern is printing from our ERP system. HP does have a windows 7 64-bit driver but it doesn't seem to collate.
bawuserAuthor Commented:
When I right click on the printer and select Printer Preferences. I'll click collate and click apply to save changes, yet when I open the printer up I see that the collate box is not checked. Can I keep it on by default somehow? When I'm in my application such as our ERP software or Word I can select collate their for the document. I'm assuming the printer should always be set to collate but it's not. Any help would be much appreciated.
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bbaoIT ConsultantCommented:
> Can I keep it on by default somehow?

right click the printer and choose Printing Preferences to set the default settings.
Davis McCarnOwnerCommented:
Page 63 walks you through troubleshooting including what I suspect your problem to be; namely that the Autoconfigure feature is not working properly so it doesn't know the printer can collate.

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Depending on the operating system on which the print drivers are installed, access to the print drivers and different print-driver interfaces is available in several ways:

Device control panel
Software-program print-dialog box
Print-driver user interface

Settings that are established in the software program take precedence over print-driver settings. Print-driver settings, in turn, override device control-panel settings.

Only device-specific HP driver tabs are described in this document; the other driver tabs are part of the operating system.
bawuser,--For any setting with HP printers to become default, I think you have to Create a new Printing Shortcut, which you reach by clicking File|Print|Preferences|Printing Shortcut tab.  Of course, Save when you are finished with the setup.
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