Exchange 2007 User cannot open shared mailbox

We have a group mailbox that needs to be accessed by several people. I set up the mailbox. Logged in to it and set up the deletegate by group and by indivudual user. I tried to open add the mailbox to their account and it shows up, but when the user attempts to access the box it doesn't allow them to. When I do it in my Outlook it works fine (but I am an exchange admin). What do I need to do to give them the access they need.

Running Exchange 2007 on a WinServer 2008 (64bit) OS, single domain, single organization.

LVL 3
Majo2469Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jamie McKillopIT ManagerCommented:
Hello,

You need to assinged the Full Mailbox Access permission. You do this by right-clicking the mailbox in EMC and selecting "Manage Full Access Permission"

JJ
0
Satya PathakLead Technical ConsultantCommented:
0
Jamie McKillopIT ManagerCommented:
That link is for individual shared folders and does not apply to addding the whole mailbox to the Outlook profile. To be able to add and access the whole mailbox you need to assign Full Mailbox Access, as I have already stated.

JJ
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Majo2469Author Commented:
This worked for the exsisting...but I added someone to the group with Full Access Permissions. I tried to add it to their outlook and it says that it cannot access the location (baiscally it cannot open the mailbox). This is the same thing that happend with the others until now. Time was the only thing that has passed. I even went in to Sites and Services and forced replication to ensure the domain knew of the members. What can I do to resolve this?
0
Jamie McKillopIT ManagerCommented:
After you added the individual to the group, do you have them log off and back on their PC?

JJ
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Majo2469Author Commented:
No. I will try that.

0
Majo2469Author Commented:
That worked! Thank you!!!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.