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Exchange 2007 User cannot open shared mailbox

We have a group mailbox that needs to be accessed by several people. I set up the mailbox. Logged in to it and set up the deletegate by group and by indivudual user. I tried to open add the mailbox to their account and it shows up, but when the user attempts to access the box it doesn't allow them to. When I do it in my Outlook it works fine (but I am an exchange admin). What do I need to do to give them the access they need.

Running Exchange 2007 on a WinServer 2008 (64bit) OS, single domain, single organization.

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Majo2469
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Majo2469
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1 Solution
 
Jamie McKillopIT ManagerCommented:
Hello,

You need to assinged the Full Mailbox Access permission. You do this by right-clicking the mailbox in EMC and selecting "Manage Full Access Permission"

JJ
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Satya PathakLead Technical ConsultantCommented:
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Jamie McKillopIT ManagerCommented:
That link is for individual shared folders and does not apply to addding the whole mailbox to the Outlook profile. To be able to add and access the whole mailbox you need to assign Full Mailbox Access, as I have already stated.

JJ
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Majo2469Author Commented:
This worked for the exsisting...but I added someone to the group with Full Access Permissions. I tried to add it to their outlook and it says that it cannot access the location (baiscally it cannot open the mailbox). This is the same thing that happend with the others until now. Time was the only thing that has passed. I even went in to Sites and Services and forced replication to ensure the domain knew of the members. What can I do to resolve this?
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Jamie McKillopIT ManagerCommented:
After you added the individual to the group, do you have them log off and back on their PC?

JJ
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Majo2469Author Commented:
No. I will try that.

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Majo2469Author Commented:
That worked! Thank you!!!
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