I updated my blackberry enterpriser server from 4.1 with the SP6 release.
After the update, some users get a message with an attachment but the blackberry device does not show the paper clip icon or the [1 Attachment] link in the body of the message. The user can click the menu button and the option to 'Open Attachment' is there. Of course, the user won't know there is an attachment to use this option. This does not happen on all users and all emails.
I sent a test pdf and the user with the issue sees the attachment as normal. But if I forward the message they are having issues, the attachment link does not show. My device sees the attachment as normal, but certain users do not get the attachment link.
Is this with the user's device or something directly on the BES or both?