Trying to install Cisco VPN 5.0.02.0090

richardjones1025
richardjones1025 used Ask the Experts™
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I am trying to install the CIsco Client for windows on a client machine with XP sp3 but when i launch the install the windows seem to open and close immediatly. the install never opens or fails. I reccieve no errors but the software never installs. Ive stopped the firewall and anti virus services and recieve the same result. It seems Cisco will not support the software installaiton only the VPN Device (hardware)
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Did you check the event log for errors, did you try to install in on any other workstation ?  Try installing it in safe mode or from command prompt. Instead of using the autorun, run the setup file.

do you have admin rights ? maybe installing it on another computer will help

Author

Commented:
it installs fine on other computers. i DO have admin rights and the Logs show nothing.
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Cisco offers setup logging information here;
http://www.cisco.com/en/US/docs/security/vpn_client/cisco_vpn_client/vpn_client500_501/administration/5vcAch12.html

Here is a thread that may offer guidance
http://www.pcreview.co.uk/forums/thread-3787755.php


A longshot, untested.
The Cisco VPN client may not install correctly on a Windows XP machine because of compatibility problems with the Windows Internet Connection Sharing. If you experience problems, you may need to disable the Internet Connection Sharing service.
Source: http://faq.rutgers.edu/?q=node/119

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Commented:
This isnt a 64bit system is it? If so, it wont install on 64bit...

Any errors in the logs under the source "Windows Installer"?

Author

Commented:
32 bit. no errors!

Author

Commented:
ERROR 1602
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Commented:
1602? Unable to find network location "blah"?

Can you post the verbiage as well?

Author

Commented:
This is the Verbiage
AmosPonyErrorVPNINSTALL.JPG

Author

Commented:
this is the ONLY error i get. I ran process mon (formally File Mon) and could not see any relivant errors either, i am really at a loss on this one
i believe it's related to OS since your installation file works fine on other computers.

ERROR_INSTALL_USEREXIT 1602 User cancel installation.


1 ) maybe u can do an OS system restore to a certain time back?

2) create a new user with administrator rights , login with the user and try to install the vpnclient

4) try older\other version of ciscovpnclient if it helps ?

5) i would definitely format reinstall the OS if i were you since u have wasted so many days troubleshooting it


hope that helps!

Author

Commented:
i reinstalled windows XP (did a reimage of the laptop back to initial image) and the program installed without any problem. It was an OS related issue, and somthing nasty too given that restoreing to older points did not work.

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