unable to ping SBS 2003, or connect client computer

I just set up a sbs network and am unable to ping the server.  I cannot connect the client computer either.  
The network topology is:
ISP provides a dynamic address-->connected to a home router running DHCP-->connected to a router running static addresses-->SBS2003 server, and clients assigned static addresses.

When I ping the SBS server by name, ping sbslab2010.local, it returns the address of the router(192.168.1.6).
I am unable to connect the computer using http://sbs03lab/connectcomputer
I AM able to get into the connect wizard and assign user and computer if i use http://10.0.0.6/connectcomputer, but I get an error message after I press "Finish"

addresses on the network are:
192.168.x.x for first router and its DHCP clients
10.0.0.x for second router and with its SBS clients

The SBS server is configured as DNS host, but is manually assign addresses to the adapters of each client on the 10.0.0.x network.  I also point the client and the SBS server to the router as the default gateway.  
Should I set the SBS server as the DHCP host?  Should I set the SBS server as the Default gateway?  Those would be my next steps, but I post here in case the problem is something else.  
AE_JBAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ASaca224Commented:
Please post your network card details on the server and your workstation. Also can you ping your router from the SBS box?
0
beechy_Commented:
On your statically configured clients, you need to have their dns pointing at the sbs.

Have you ran the connect to internet wizard on the sbs?

You shouldn't need to configure the sbs as your default gateway unless you are running a dual nic configuration which i don't think you are.

However ideally you should let the sbs run your internal dhcp, if you post an ipconfig /all from your sbs and client we may be able to help more.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
AE_JBAuthor Commented:

Specify what information you want about the network cards and how to get it, I will post it.
Yes I can ping the router from sbs box.
The static client already has its dns pointing to sbs.
I have run the connect to internet wizard on the sbs, but was unable to configure the router automatically in the wizard, so I opened ports manually.

Update: I am now able to type http://sbs03lab/connectcomputer and run the setup process for user and computer but when I press "Finish" a message saying there "was an error when configuring network settings."


Here is the output from the client machine and then the server; on each machine I did ipconfig/all, ping 10.0.0.1(residential gateway router), ping the other box by ipaddress, ping the other box by name.



===================================================
SBS ipconfig/all:

C:\Documents and Settings\Administrator>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : sbs03lab
   Primary Dns Suffix  . . . . . . . : sbslab2010.local
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : sbslab2010.local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet
NIC
   Physical Address. . . . . . . . . : 00-30-BD-6D-E8-96
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 10.0.0.6
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.0.1
   DNS Servers . . . . . . . . . . . : 10.0.0.6
   Primary WINS Server . . . . . . . : 192.168.1.3
   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Administrator>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 10.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Documents and Settings\Administrator>ping 10.0.0.10

Pinging 10.0.0.10 with 32 bytes of data:

Reply from 10.0.0.10: bytes=32 time=3ms TTL=128
Reply from 10.0.0.10: bytes=32 time<1ms TTL=128
Reply from 10.0.0.10: bytes=32 time<1ms TTL=128
Reply from 10.0.0.10: bytes=32 time<1ms TTL=128

Ping statistics for 10.0.0.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 3ms, Average = 0ms

C:\Documents and Settings\Administrator>ping JSmith-PC
Ping request could not find host JSmith-PC. Please check the name and try again.


C:\Documents and Settings\Administrator>ping JSmith
Ping request could not find host JSmith. Please check the name and try again.

C:\Documents and Settings\Administrator>

==============================================
client ipconfig/all:

G:\Users\JSmith>ipconfig/all
Windows IP Configuration
   Host Name . . . . . . . . . . . . : JSmith-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : sbslab2010.local
Ethernet adapter Local Area Connection 2:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
   Physical Address. . . . . . . . . : 00-50-8D-94-73-59
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f81f:d428:f8d2:a06%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.10(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 302010509
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-5A-8F-A7-00-50-8D-94-73-
   DNS Servers . . . . . . . . . . . : 10.0.0.6
   NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{C266F4D4-7EA6-4C0C-A451-CD4EEC6619D2}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2023:2ed2:f5ff:fff5(Pr
erred)
   Link-local IPv6 Address . . . . . : fe80::2023:2ed2:f5ff:fff5%15(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
G:\Users\JSmith>ping 10.0.0.1
Pinging 10.0.0.1 with 32 bytes of data:
Reply from 10.0.0.1: bytes=32 time=1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Ping statistics for 10.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms
G:\Users\JSmith>ping 10.0.0.6
Pinging 10.0.0.6 with 32 bytes of data:
Reply from 10.0.0.6: bytes=32 time=3ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Ping statistics for 10.0.0.6:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 3ms, Average = 0ms
G:\Users\JSmith>ping sbs03lab
Pinging sbs03lab.sbslab2010.local [10.0.0.6] with 32 bytes of data:
Reply from 10.0.0.6: bytes=32 time=5ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Ping statistics for 10.0.0.6:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 5ms, Average = 1ms
G:\Users\JSmith>
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

beechy_Commented:
The wins server you have configured on your sbs is wrong, it needs to point to itself, 10.0.0.6.

If you open DNS in your admin tools on your SBS, are your clients registering themselves in DNS?  Within the sbslab2010.local zone you should see an entry (A record) for each client PC.

The easiest way to accomplish this is to disable DHCP on your 10.0.0.1 router then enable it on your SBS and rerun the CEICW to configure it, change your clients to DHCP, reboot them and check again.  Or check the DNS tab on the TCPIP config on the clients and make sure register this connection in DNS is ticked and that the DNS suffix for the connection is set to sbslab2010.local. Or you can manually create A records in DNS for your client PCs, since you are using static addresses.  DHCP really is the easier and neater option.
0
AE_JBAuthor Commented:
WINS
I created a WINS server with the 10.0.0.6 address,and it is responding, but it says "can't find wins server".

DNS
When I open DNS in admin tools, it shows 1 server(SBS03LAB) which has a tree with forward lookup zones, reverse lookup zones, and event viewer; I dont see any clients registered.

DHCP is now enabled and all computers have internet access.
0
AE_JBAuthor Commented:
The wins error is: Network path not found
0
AE_JBAuthor Commented:
Just updated WINS server to 10.0.0.6 in TCP/IP properties of SBS server.
0
beechy_Commented:
So can you now ping your server by name from the clients and vice versa?

Could you post another ipconfig /all from both the server and a client?
0
AE_JBAuthor Commented:
For DNS settings in TCP/IP configuration of the server: DNS server is set as 10.0.0.6.  Should I append primary and connection specific DNS suffixes? or append a specific DNS suffix?  Do I need to check either of the boxes for register this connection's address in DNS, and use this connection's DNS suffis in DNS registration?
0
AE_JBAuthor Commented:
Yes, by name and by IP address, will post update.
0
beechy_Commented:
If you run the change server IP address wizard, even if the IP address itself is already correct, then run the CEICWizard, all these settings will get configured correctly for you.

Once you've done that, append primary and connection specific suffixes should be selected, along with parent suffixes and register in DNS, the other fields should be blank.

Make sure register in DNS is selected on your clients too.
0
beechy_Commented:
OK just saw your last post, in that case everything is working now?  Or not?
0
AE_JBAuthor Commented:
Updated TCP/IP settings, reran CEICWizard, WINS still cant find server.
DHCP does shows client in list of address leases.
DNS shows no clients.

server:

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : sbs03lab
   Primary Dns Suffix  . . . . . . . : sbslab2010.local
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : sbslab2010.local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet
NIC
   Physical Address. . . . . . . . . : 00-30-BD-6D-E8-96
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 10.0.0.6
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.0.1
   DNS Servers . . . . . . . . . . . : 10.0.0.6
   Primary WINS Server . . . . . . . : 10.0.0.1

C:\Documents and Settings\Administrator>ping JSMITH-PC

Pinging JSMITH-PC [10.0.0.18] with 32 bytes of data:

Reply from 10.0.0.18: bytes=32 time<1ms TTL=128
Reply from 10.0.0.18: bytes=32 time<1ms TTL=128
Reply from 10.0.0.18: bytes=32 time<1ms TTL=128
Reply from 10.0.0.18: bytes=32 time<1ms TTL=128

Ping statistics for 10.0.0.18:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Administrator>
============================================
client:
 

G:\Users\JSmith>ipconfig/all
Windows IP Configuration
   Host Name . . . . . . . . . . . . : JSmith-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : sbslab2010.local
Ethernet adapter Local Area Connection 2:
   Connection-specific DNS Suffix  . : sbslab2010.local
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
   Physical Address. . . . . . . . . : 00-50-8D-94-73-59
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f81f:d428:f8d2:a06%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.18(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 22, 2010 6:53:24 PM
   Lease Expires . . . . . . . . . . : Friday, April 30, 2010 6:53:27 PM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.6
   DHCPv6 IAID . . . . . . . . . . . : 302010509
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-5A-8F-A7-00-50-8D-94-73-58
   DNS Servers . . . . . . . . . . . : 10.0.0.6
   Primary WINS Server . . . . . . . : 10.0.0.6
   NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.sbslab2010.local:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : sbslab2010.local
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
G:\Users\JSmith>ping sbs03lab
Pinging sbs03lab.sbslab2010.local [10.0.0.6] with 32 bytes of data:
Reply from 10.0.0.6: bytes=32 time=3ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Reply from 10.0.0.6: bytes=32 time<1ms TTL=128
Ping statistics for 10.0.0.6:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 3ms, Average = 0ms
G:\Users\JSmith>
0
AE_JBAuthor Commented:

I pointed all adapters to WINS at server address, all adapters to DNS at server address.  I reran the CEICWizard and it configured all settings including firewall successfully(before firewall would not configure).  I then restarted server and client, and lost connectivity.


===========================================================

server:


Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : sbs03lab
   Primary Dns Suffix  . . . . . . . : sbslab2010.local
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : sbslab2010.local

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet
NIC
   Physical Address. . . . . . . . . : 00-30-BD-6D-E8-96
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 10.0.0.6
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.0.1
   DNS Servers . . . . . . . . . . . : 10.0.0.6
   Primary WINS Server . . . . . . . : 10.0.0.6

C:\Documents and Settings\Administrator>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 10.0.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Administrator>

=======================================================

client:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

G:\Users\JSmith>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : JSmith-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller #2
   Physical Address. . . . . . . . . : 00-50-8D-94-73-59
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f81f:d428:f8d2:a06%13(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.10.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 302010509
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-5A-8F-A7-00-50-8D-94-73-5

   DNS Servers . . . . . . . . . . . : 10.0.0.6
   Primary WINS Server . . . . . . . : 10.0.0.6
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C266F4D4-7EA6-4C0C-A451-CD4EEC6619D2}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

G:\Users\JSmith>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 10.0.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

G:\Users\JSmith>


********************************************************
0
beechy_Commented:
You did allow the server to reboot fully before you rebooted the client right?  Because if the server hadn't fully booted then DHCP wouldn't be started and the client would be unable to get an address.

If you did allow plenty of time (server showing ctrl-alt-del is when it's ready) - it looks like the SBS stopped talking to the network.  That would explain why your client assigned an APIPA (169.254.x.x) address, it wasn't able to contact the server for its DHCP request.

I suggest you rerun the CEICW on the server again to see if this makes a difference.  Make sure also that Windows Firewall service is stopped and diabled on the server.  Also make sure the IPSEC service is either disabled and stopped OR set to auto start and started, if it is any other condition than those two the server goes into lockdown and all network traffic is ignored.

Your penultimate ipconfig results were looking good apart from the WINS setting on the server which you noted and corrected yourself.
0
AE_JBAuthor Commented:
Connected.  Thanks for the crash course.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
SBS

From novice to tech pro — start learning today.