I have a user who can't get her BlackBerry to stay connected to Desktop Manager. When it's first plugged in, DM detects it, and comes up with its pin. A few seconds later it flashes up the Install Shield window several times, and the BB gets disconnected.
Things tried so far:
Different versions of Desktop Manager (4.3 through 5.0.1 (with and without media manager)). Removed battery. Different USB ports. Different cables.
When I'm logged in on the pc, the BB stays connected. When she plugs the BB into another user's pc (either her, or other user's profile), it stays connected. The BB comes up in Device Manager as a Blackberry Smartphone, and it's reporting no issues.