BlackBerry not resolving names to address book when SMS is received

Need some advice on how to fix an issue with BlackBerry smartphone not resolving the phone numbers in its address book to contact names, when an SMS is received and the phone number in the address book is "properly" formatted.

For example, if phone number in the address book is in Outlook contacts format "(123) 456-7890" then received SMS will display "+11234567890" (in other words +<country code><area code><number>), however if the phone number in the address book is in "1234567890" format - it works correctly. This is causing an issue since Microsoft Outlook, which synchronizes contacts to the BlackBerry through BES, automatically formats all numbers to the "proper" format above once dialing rules are configured on the system.

This is not the encryption/content protection issue and the country code is set correctly under Phone Options -> Smart Dialing.

Issue is happening on Bold 9700 devices with version 5.0.0.351
LVL 1
migadminAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Gary CutriData & Communications SpecialistCommented:
Hi, this is an issue with your firmware so it can only be resolved by a firmware update.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
migadminAuthor Commented:
Thanks, I was able to find the following KB article that seems to indicate the same thing. I guess I'm stuck waiting for the carrier to provide the latest firmware release.

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB20150
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Services

From novice to tech pro — start learning today.