Login to the query service failed error in vCenter when searching

I've just installed a new vCenter server and connected 5 ESXi hosts to it.  I have migrated a bunch of virtual machines over to this new vCenter and they all seem to be working well.

The issue I am having is when I try and use the vCenter search box (in the upper right side of the screen).  When I type my query (eg a server name) and press enter, I get an error message pop up saying "Login to the query service failed."

Any ideas what is causing this and how I can fix it?  The logs weren't very helpful.

Specs:
vCenter 4U1 on a Windows Server 2003 32bit server, connected to a SQL 2005 SP2 server.
ESXi 4U1 hosts.
LVL 5
CrunchedAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
CrunchedAuthor Commented:
Link doesn't help, thanks anyway.
coolsport00Commented:
The guy who posted this: http://kendrickcoleman.com/index.php?/Tech-Blog/problem-solved-vcenter-server-cannot-access-the-health-service.html, also had no luck with the above KB. He seemingly called VMware Support and followed the steps outlined in the URL I just provided. See how that goes.

~coolsport00
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

CrunchedAuthor Commented:
Thanks for the link, however we have found a fix.   The issue was not having a DNS entry for the vCenter server.  Our vCenter sits on another domain, and I was connecting via IP address.  If I add a host entry for that server, search works fine.
CrunchedAuthor Commented:
Not the solution to my problem, but thanks for the effort.
StaaleNOVCommented:
I have this problem but are running Vsphere 4.1 so the fix in the doesnt work.
http://kendrickcoleman.com/index.php?/Tech-Blog/problem-solved-vcenter-server-cannot-access-the-health-service.html

Anyone else seen this problem on VSphere 4.1?

stanelieCommented:
I have been experiencing all of the symptoms described in this KB article 1000153 (vcenter-server-search-fails  vcenter-hardware-status-fails  vcenter-service-status-fails) in vCenter 4.1 after tweaking tomcat's memory usage as per this thread :
http://communities.vmware.com/thread/212890?start=0&tstart=0 (adding "--JvmMx=512" to the end of 'ImagePath' of the service in the registry:HKLM\SYSTEM\CurrentControlSet\Services\vctomcat).

After removing the tweak, everything went back to normal. I hope this helps someone.
kbjijoCommented:
Just Add your DNS Entries in the TCP IP properties..it will Start Working...Roji
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
VMware

From novice to tech pro — start learning today.