Customer not able to log on to the system (terminal services).
Customer calls us.
We can not ping the server
We ask them to go to the machine.
It says: 'At Least One Service or Driver Failed...'
They can't use mouse and keyboard
The server is shutdown the hard way
we ping -t the server during startup, and it starts answering only to stop again.
We are physically at the location today
Bios provides no errors
Initial idea (speaking with Fujitsu) was that it was the main board.
We provided a new identical server and moved HD and HD-controller to the similar hardware.
We can't use mouse and keyboard, and we cant enter over the network
We anticipate this to be software-related, since there's no errors in the bios, but we can't interact with the system to find errors.
Is this a reasonable assumption?
Do we have other options than trying to restore the system via Backup Exec 12?