Win2003 Server starts with services/driver error->keyboard and mouse doesn't react

History:
Customer not able to log on to the system (terminal services).
Customer calls us.
We can not ping the server
We ask them to go to the machine.
It says: 'At Least One Service or Driver Failed...'
They can't use mouse and keyboard
The server is shutdown the hard way
we ping -t the server during startup, and it starts answering only to stop again.
We are physically at the location today
Bios provides no errors
Initial idea (speaking with Fujitsu) was that it was the main board.
We provided a new identical server and moved HD and HD-controller to the similar hardware.
No difference
We can't use mouse and keyboard, and we cant enter over the network
We anticipate this to be software-related, since there's no errors in the bios, but we can't interact with the system to find errors.

Is this a reasonable assumption?
Do we have other options than trying to restore the system via Backup Exec 12?



Problem migrates.
LVL 1
jmateknikAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

hutnorCommented:
Bios provides no errors
Initial idea (speaking with Fujitsu) was that it was the main board.
We provided a new identical server and moved HD and HD-controller to the similar hardware.
No difference

You would not get to windows loading if there was hardware error & the bios would have came up with something so why would you replace hardware.
No RAID errors? (like 1 hard drive dead)
Is the server at the login screen or just frozen at loading OS/login screen??
Did you try different mouse & keyboard or just keyboard only? Also try it in different usb slot.
Try run repair on the OS.

Yes your last option is to restore from a backup.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
i agree that it does not look like a hard ware problem.
did you try runnign sfc /scannow from the run box - or a repair install ?
can you boot to safe mode ok ?

you can always test by running from a live Knoppix cd :  http://www.knopper.net/knoppix/index-en.html
it may give more info.
0
jmateknikAuthor Commented:
Problem solved
Our guy at the place could load Last known good configuration (confuses me since it had been restarted several times).
So you were right: "No RAID errors? (like 1 hard drive dead)"
0
Protecting & Securing Your Critical Data

Considering 93 percent of companies file for bankruptcy within 12 months of a disaster that blocked access to their data for 10 days or more, planning for the worst is just smart business. Learn how Acronis Backup integrates security at every stage

jmateknikAuthor Commented:
Thanks for your contribution Nobus - didn't see it before closing the thread.
0
hutnorCommented:
oo thanks nobus I can use that live cd link for different question.
0
nobusCommented:
you can always reopen a question, and redistribute points - if you like to.
click request attention - and ask the mods
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.