Excel 2007 - Keeps Crashing

Hi All,

I have got a user that keeps having trouble with his Excel Crashing.

This can be once or twice per day or might not occur for a few days, these are the errors we are seeing the in the event log :

Faulting application excel.exe, version 12.0.6425.1000, stamp 49d64dd6, faulting module excel.exe, version 12.0.6425.1000, stamp 49d64dd6, debug? 0, fault address 0x001a2813.

I have tried uninstalling the Office Service Packs and re-installing, and also completely removing office and re-installing but we are still seeing the issues.

Can anyone assist?


Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

this problem normally happens when the user is trying to open a file saved with older version.. so try to save the file with newer extension and then check, also check if the compatibility tool is latest....

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
essexboy80Author Commented:

So just try re-saving as an .xlsx file?

Surely this cannot be the only reason this happens?
yea of course this cannot be the only reason, but following the first step is not a bad idea, we have 500 users and normally out of 500- 5 has this issue .. some times powerpoint presentation created in older version show these kind of problems.....
essexboy80Author Commented:
cool thanks, will get him to try this.

thanks v much
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.