Excel 2007 - Keeps Crashing

Hi All,

I have got a user that keeps having trouble with his Excel Crashing.

This can be once or twice per day or might not occur for a few days, these are the errors we are seeing the in the event log :

Faulting application excel.exe, version 12.0.6425.1000, stamp 49d64dd6, faulting module excel.exe, version 12.0.6425.1000, stamp 49d64dd6, debug? 0, fault address 0x001a2813.

I have tried uninstalling the Office Service Packs and re-installing, and also completely removing office and re-installing but we are still seeing the issues.

Can anyone assist?

Thanks

Paul
LVL 1
essexboy80Asked:
Who is Participating?
 
BawerConnect With a Mentor Commented:
this problem normally happens when the user is trying to open a file saved with older version.. so try to save the file with newer extension and then check, also check if the compatibility tool is latest....
0
 
essexboy80Author Commented:
Hi,

So just try re-saving as an .xlsx file?

Surely this cannot be the only reason this happens?
0
 
BawerCommented:
yea of course this cannot be the only reason, but following the first step is not a bad idea, we have 500 users and normally out of 500- 5 has this issue .. some times powerpoint presentation created in older version show these kind of problems.....
0
 
essexboy80Author Commented:
cool thanks, will get him to try this.

thanks v much
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.