UPS didn't work

Dead batteries are common.  People install an UPS, then leave them for 4-5 years until the batteries start to melt and/or crack.  The battery packs are good for about 2 years, in my experience, then lose the ability to provide decent backup power.  Varies by how often they're used, and the environmental conditions.

How old are your batteries?  Have you performed a physical inspection?

When's the last time you tested the UPS?

We have new UPS. We have been using them for half year. But nobody configured them.

I did a test, power off from UPS, he proceed work but switched off all power and server were stoped.
I suspect misconfiguration in UPS.

1. "New" doesn't mean the batteries are in good shape.  Distributors are supposed to rotate their stock.  If it sits for more than two months, they're supposed to charge up the batteries.  Many places will not do this...they expect to sell out before that happens.  So, you end up with consumers buying UPS units with dead or degraded batteries.  When the power fails, the battery can't support the load, so the UPS shuts down instantly.

2. Physical inspection:
- Are the batteries installed?
- Are the batteries connected correctly? (They should be delivered _disconnected_.)
- Melting, swelling, stains, corrosion?
- Any smells of burnt plastic or electronics?

3. Before attaching servers, was the UPS tested?  Powered up/ batteries charged?  Pull the plug (or shut off electrical circuit) and verify that UPS stays powered on?

4. By default, most small UPS units don't need any configuration.  Plug in the battery pack.  Plug in the mains A/C power.  Let it charge.  The unit will switch over to batteries automatically, with no configuration from the user.

With only the on-board batteries at full load, you should get approximately 6 minutes.  More time if you have extended battery units.

Specs here:
http://powerquality.eaton.com/9130-rackmount-ups-specs-3000VA-230V.aspx?CX=101

also, after installing , and at regular intervals, they should be tested (by cutting the power) so you know their status.
you cannot expect that a device that has not worked (read : has been tested) for years to work flawless !
for Companies, they should install a regular scheme for testing/replacing the batteries also
here the APC maintenance :  http://www.apc.com/products/family/index.cfm?id=241

we cannot guess you never configured your software !!

>The correct answer that I get from supplier that EATON must be properly configured to protect sockets or it will swith off the power if main power line is down.

This is not default behavior in a _new_, properly functioning unit.  All load segments are set at the factory to turn on/off and roll to battery at the same time, with no delays.

I've been through the manual, twice.  I can find no setting that disables UPS function by default.

If your supplier is saying that there is some undocumented setting from the factory that disables normal transfer to battery backup, I think it would help others in this community.  Thousands of users around the world will be having site-wide failures that could be catastrophic.

If you can, please document the fix prescribed by your supplier, and let everyone know what it is.  If it's a bad setting from the factory, then Eaton should fix the problem and issue warnings in it's product documentation.

English version of the manual is here:
http://lit.powerware.com/ll_download.asp?file=Eaton 9130 UPS.pdf

Page 40 starts the list of configuration settings, along with the default setting from the factory.

Sorry, bad link before:
http://powerquality.eaton.com/xDomainLitDownload/cross_domain_ll_download.asp?file=Eaton%209130%20UPS.pdf

Could you read in russian?

http://www.ups-info.ru/etc/9130_full.pdf
Page 35

Yes, you are right. Here we have nothing about default configuration that UPS don't protect power sockets. That's why I create a post on this site and found for solution.

My suplier told me to set "switch off battery" from not delayed to 37 000 seconds and I did it. After this UPS start working well.

Would be nice to know, authoritatively, if the defaults are really set to -not- use the battery backup.  Without that, then http:#a32266921  and http:#a32167827 are equally valid answers.  Actually, reading both is necessary to understand the resolution.

According to http:#a32341482. I'm not sure that I understand you.

I need close this topic because answer was found by myself. Were this posts helpfull? Yes, I set that posts are helpfull but I've got no answer for my situation.

As I think correct answer is that solve my issue, or I am wrong?

Deletion is requested.

You don't have to delete the question.  You can choose your own answer as the correct one.  Then, this information will be available to anyone else that searches for this problem.

If you choose your own as the correct answer, the points are returned to you.