UPS didn't work

Hi there.

We use EATON POWERWARE Eaton 9130i-3000R-XL2U. Yesterday there was a power problem and for 5 minutes whole our office building have got no power.

All our UPS didn't switch the power supply. After I told with the engineers I discover that all UPS in whole building didn't switch the power and as a result the servers that were connected to the UPS were restarted forcibly.

I wonder what is a reason of such behavior, could you suggest?
Master-SquirrelAsked:
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Master-SquirrelAuthor Commented:
The correct answer that I get from supplier that EATON must be properly configured to protect sockets or it will swith off the power if main power line is down.
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aleghartCommented:
Dead batteries are common.  People install an UPS, then leave them for 4-5 years until the batteries start to melt and/or crack.  The battery packs are good for about 2 years, in my experience, then lose the ability to provide decent backup power.  Varies by how often they're used, and the environmental conditions.

How old are your batteries?  Have you performed a physical inspection?

When's the last time you tested the UPS?
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Master-SquirrelAuthor Commented:
We have new UPS. We have been using them for half year. But nobody configured them.

I did a test, power off from UPS, he proceed work but switched off all power and server were stoped.
I suspect misconfiguration in UPS.
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aleghartCommented:
1. "New" doesn't mean the batteries are in good shape.  Distributors are supposed to rotate their stock.  If it sits for more than two months, they're supposed to charge up the batteries.  Many places will not do this...they expect to sell out before that happens.  So, you end up with consumers buying UPS units with dead or degraded batteries.  When the power fails, the battery can't support the load, so the UPS shuts down instantly.

2. Physical inspection:
- Are the batteries installed?
- Are the batteries connected correctly? (They should be delivered _disconnected_.)
- Melting, swelling, stains, corrosion?
- Any smells of burnt plastic or electronics?

3. Before attaching servers, was the UPS tested?  Powered up/ batteries charged?  Pull the plug (or shut off electrical circuit) and verify that UPS stays powered on?

4. By default, most small UPS units don't need any configuration.  Plug in the battery pack.  Plug in the mains A/C power.  Let it charge.  The unit will switch over to batteries automatically, with no configuration from the user.
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aleghartCommented:
With only the on-board batteries at full load, you should get approximately 6 minutes.  More time if you have extended battery units.

Specs here:
http://powerquality.eaton.com/9130-rackmount-ups-specs-3000VA-230V.aspx?CX=101
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nobusCommented:
also, after installing , and at regular intervals, they should be tested (by cutting the power) so you know their status.
you cannot expect that a device that has not worked (read : has been tested) for years to work flawless !
for Companies, they should install a regular scheme for testing/replacing the batteries also
here the APC maintenance :  http://www.apc.com/products/family/index.cfm?id=241
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nobusCommented:
we cannot guess you never configured your software !!
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aleghartCommented:
>The correct answer that I get from supplier that EATON must be properly configured to protect sockets or it will swith off the power if main power line is down.

This is not default behavior in a _new_, properly functioning unit.  All load segments are set at the factory to turn on/off and roll to battery at the same time, with no delays.

I've been through the manual, twice.  I can find no setting that disables UPS function by default.

If your supplier is saying that there is some undocumented setting from the factory that disables normal transfer to battery backup, I think it would help others in this community.  Thousands of users around the world will be having site-wide failures that could be catastrophic.

If you can, please document the fix prescribed by your supplier, and let everyone know what it is.  If it's a bad setting from the factory, then Eaton should fix the problem and issue warnings in it's product documentation.
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aleghartCommented:
English version of the manual is here:
http://lit.powerware.com/ll_download.asp?file=Eaton 9130 UPS.pdf

Page 40 starts the list of configuration settings, along with the default setting from the factory.
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Master-SquirrelAuthor Commented:
Could you read in russian?

http://www.ups-info.ru/etc/9130_full.pdf
Page 35
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aleghartCommented:
If you're on the English version in my link above, it's page 49-50.

Load segments are split into Segment1 and Segment2.  You can change the delays in shutdown for each segment separately.  So, one segment can shut down sooner to leave battery power for the other segment.

There's nothing there that says the segment configuration is set at the factory to shut down instead of backup.

It says, set the segments to "ON/OFF".  Then, set the segment delay time.  Both are overrides of the factory defaults.  If you make the changes from the control panel, it will override the software settings.

Here, in their troubleshooting FAQ for the LAN software, they call it "sleep mode", where power segments are shut down is turned "OFF" by default:

http://www.powerware.com/Software/lansafe_help/LSHelp200.htm#03

3. Load segments shutdown immediately after a power failure occurs rather    than by shutdown settings.
Some Powerware UPSs support a function named Sleep Mode. Sleep Mode helps preserve    your UPS battery by turning off load segments when input power is lost. This    function is usually off by default. We recommend that you disable Sleep Mode    when using power management software such as LanSafe. For more information about    Sleep Mode, consult your UPS manual or the Powerware web site.

Hopefully, if anyone else is looking for this same problem (in Russian or English), this post will help them troubleshoot.

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Master-SquirrelAuthor Commented:
Yes, you are right. Here we have nothing about default configuration that UPS don't protect power sockets. That's why I create a post on this site and found for solution.

My suplier told me to set "switch off battery" from not delayed to 37 000 seconds and I did it. After this UPS start working well.
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aleghartCommented:
Would be nice to know, authoritatively, if the defaults are really set to -not- use the battery backup.  Without that, then http:#a32266921  and http:#a32167827 are equally valid answers.  Actually, reading both is necessary to understand the resolution.
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Master-SquirrelAuthor Commented:
According to http:#a32341482. I'm not sure that I understand you.

I need close this topic because answer was found by myself. Were this posts helpfull? Yes, I set that posts are helpfull but I've got no answer for my situation.

As I think correct answer is that solve my issue, or I am wrong?

Deletion is requested.
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aleghartCommented:
You don't have to delete the question.  You can choose your own answer as the correct one.  Then, this information will be available to anyone else that searches for this problem.

If you choose your own as the correct answer, the points are returned to you.
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