OWA hangs on loading e-mails for admin users


This problem exists on the local domain only.
No problems logging in remotely.
OWA worked for all users until recently.
PC – XP Professional – patched up to date
SBS 2003 – patched up to date

IE 8 (same effect using IE7)
Works fine using Firefox

Here’s the scoop
Logon to the domain using an account with “user” privileges.
Access OWA
e-mail loads fine

Logon to the domain using an account with “Admin” privileges
Access OWA
e-mail will not load – hangs with Loading message at the top of the window.

Logon to the same local PC but not the domain
All is fine.

It makes no difference which e-mail account is viewed – the issue is with the account that is logging into the domain.

Users are set up in AD with the default security profiles:
“Users”
Domain Users
Remote Operators
Remote Web Workplace users

“Admin”
Domain Admins
Domain Users
Remote Operators
Remote Web Workplace users

Any ideas?

Regards
Richard Tomalin
rltomalinAsked:
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YiHateuCommented:
Have you tried this with multiple domain\admin accounts or just one? If just one it could be a profile issue.
One thing we have found in the past that often helps is change default settings in IE - Tools - Options - on the General tab, Browsing history - Settings - Temporary Internet Files and select Every time I visit the webpage as well as clearing your IE cache
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rltomalinAuthor Commented:
Thanks, I will look at this.  Unfortunately I am out of the office now until May 4th so cannot check it out until then.
I answer to your specific question - I only tried with one "Admin" user but with more than one "User".
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rltomalinAuthor Commented:
Hello YiHateu
I tried what you suggested but it made no difference.  I have had a further look this morning and found that when trying to access OWA as an administrator, when it hangs on Loading it says "Error on Page".  Double clicking to get details I get the details in OWA.jpg.
Interestingly, I found this morning that I could not view Google Street View details either.  I checked the error received there and got a similar error - details in STREETVIEW.jpg
This problem is also only seen when logged on as a domain admin.  A normal user is OK - Street View works fine.
So it looks like something associated with IE8 and domain admin privs.
Incidentally - I did also try to use compatability view but that made no difference.
Regards
Richard Tomalin
 
 
 

OWA.jpg
STREETVIEW.jpg
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YiHateuCommented:
Actually I am not familiar with that and working as a user, but not an admin is quite odd.
In any event looking at the images shown above it does appear to be having an issue with Java .
Did you recently auto-update or manually do so?
Can you roll back to a previous version and/or chek www.java.com to test
Go to your Control Panel - select Java and look at the Update Tab - there you can see the last date Java was updated so you can see if that is around the time this started to occur -- provided it hasn't updated again making the date irrelevant
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rltomalinAuthor Commented:
Hi YiHateu
I will have a look at java next Monday.  To be honest, I can't identify exactly when this occurred and if it coincided with a java upgrade.  Although it certainly happens with more that one PC and with IE7 as well as IE8.
As you say it is really strange that it works for users and not for admins - it certainly seems to be the wrong way round!!

I looked at the addins on IE and there was nothing obvious there.  I also tried compatability mode and that made no difference either.

Thanks for your suggestions and I will check again next week.

Best regards
Richard Tomalin
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rltomalinAuthor Commented:
Hi YiHateu

I still haven't been able to resolve this issue.  I removed Java completely from my PC (via add/Remove Programs).  I then re-booted the PC and checked in Control Panel and there was no Java entry.
I was intending to install an old version of Java that I had downloaded - but first I tried the tests (with Street View) that showed the problem in the first place.  (ie logged on as a domain Admin I received the same erro with java references - logged on as a domain user it worked fine)

So that really seems to confuse the situation I think and I cannot think of anything else to try.

Regards
Richard
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rltomalinAuthor Commented:
I guess it will need to be abandoned if we cannot find a solution.  However the problem is not fixed.

I just have to remember to use Firefox if I want to use Outlook Web Access or Google Streetview - which is a real pain.

Regards

Richard
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Alan HardistyCo-OwnerCommented:
As you are still having issues - I will see what I can do to try to resolve this for you.

Have you tried the following KB Article:

http://support.microsoft.com/Default.aspx?kbid=910119
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Alan HardistyCo-OwnerCommented:
Also - please have a run through this KB Article:

http://support.microsoft.com/kb/280823
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rltomalinAuthor Commented:
Hello Alan

I will try the second KB article tomorrow at work.  I don't think the first one applies because we only have one server.

I have just skimmed through the second article and I can't really see reference to any issue that would explain the fact that this problem only occurs for a "Admin" user and there is no problem for a normal user.  But I will take a look.

Thanks for your help

Regards
Richard
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Alan HardistyCo-OwnerCommented:
I know - I thought the first one may not apply, but didn't want to discount it and the second one seems possible, but not guaranteed.

I have seen the 'loading' issue for several servers that I have supported in the past, but was not troubleshooting that particular issue, so it got left as is.

If that fails, I will see what else I can come up with.

Best wishes

Alan
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rltomalinAuthor Commented:
Hello Alan

I have looked through the suggestions but none seem to fit the bill.  I have re-tested the scenarios and still confirm the problem described initially.

Two issues found (OWA and Google Street View)
Issues only occur for a user logged into the domain as an admin user - normal users don't see any problems
For an admin user neither of the issues occur in Firefox - only in IE (v8)

This suggests to me that it is not directly related to OWA server issues.  Must be connected in some way to IE and domain privs.

As far as I can tell, Java is uptodate.

Any other suggestions would be most welcome.

Regards

Richard
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Alan HardistyCo-OwnerCommented:
Is the OWA site address in the Trusted Sites security Zone in IE or has it been added (moved) to another zone?  It should be in Trusted Sites to work happily.

You should be able to Reset All IE Settings on the Tools> Internet Options> Advanced Tab - click on both buttons, then close IE and open it up again, run through the setup wizards and then try OWA again.  Might be overkill, but it will reset it back to default.
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rltomalinAuthor Commented:
Hi Alan

Wow - that did it.  I reset the security as you suggested and both OWA and Google Streetview work fine.

There must have been a setting somewhere in there that was affecting it.  The fact that the problem only happened for a PRIVILEDGED user and not for a normal user is still a mystery to me.

But no matter - it's fixed.

Regards

Richard
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Alan HardistyCo-OwnerCommented:
This is one reason why I have stopped using IE - I got fed up having to add sites to trusted zones and got so bored trying to work out why sites would not work, I installed Google Chrome and only use IE when visiting MS sites as some insist on IE!!!

Chrome works like a charm for me,

Anyway - glad it fixed your problem and thanks for the points.

Alan
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