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QUANTUM ULTRIUM 3 scsi connected to T2000 drive frozen

I have a QUANTUM ULTRIUM 3 connected to my production T2000 running SUN Solaris 10.  The tape drive is housed in a 1U box and scsi connect to prod.
The tape will not eject.  Can I power off this tape unit without crashing the T2000?
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bkreynolds48
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bkreynolds48
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1 Solution
 
DavidPresidentCommented:
The SCSI specification says it is OK to power off a SCSI device.   It will generate a bus reset, but this is not supposed to do any harm.  So best I can offer is tell you it is not supposed to cause any problems.  
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bkreynolds48Author Commented:
Thanks - still can't get the tape out but did not have a problem powering it off/on
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DavidPresidentCommented:
Read the manual for the quantum.  All of the tape drives have a procedure that typically involves a paper clip being pushed into one of the holes to release the cartridge.  The trick is to find the right one.
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bkreynolds48Author Commented:
I checked the manual - the is not a paper clip hole.  We looked and could not find one - but thanks
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DavidPresidentCommented:
Is it jammed?  If so, then best to contact quantum support. There is still usually a procedure.  Sorry for goose chase on paper clip, I've never held an Ultrium 3 in my hands before, but pretty much everything else had something to manually eject media.  try googlin' manual eject quantum ultrium  (and post a link if you are successful to put it in knowledgebase, of course)
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bkreynolds48Author Commented:
I have opened a case with quatum and tried calling - just get a fast busy - so waiting.
We are on our 5th drive from quatum with this same issue.  They sent 3 drives in a row that did not work - something about a bad bunch of drives.
So we are going to take the dev tape drive and put it in the prod slot in the 1U for now.
The first thing quatum asks is if you have tried running it as a standalone so have to bring it to the office to try to do that.  A lot of hoops to jump through to get a drive replaced.
Thanks again
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