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Windows 7 Blue Screens

I have an HP laptop with Windows 7. Lately I have been getting several Blue Screen messages. I have update the BIOS and run a virus scan. Last night I ran Malwarebytes and it found 12 trojans. Some of the BSOD error messages are -
APC_INDEX_MISMATCH
KERNEL_APC_PENDING_DURING_EXIT (This error showed up right after turning off the printer and then again while the computer was idle.)
DRIVER_POWER_STATE_FAILURE
The BCP codes on all the error events are either 1 or 20.

Any suggestions?

Thank you!!

Robert
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Robert Ehinger
Asked:
Robert Ehinger
1 Solution
 
rebake501Commented:
It looks like it could be a driver related problem associated with the Trojans.   A full reformat and reload of the laptop would be the recommended course of action.  
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Robert EhingerIT specialistAuthor Commented:
This has appeared a few time in the System event log error description -

"\SystemRoot\SysWow64\Drivers\FileDisk.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver. "

Thanks!!
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acl-puzzCommented:
can you provide those .dmp files so that it can analyzed to know root cause of the problem?
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ConnecterCommented:
i think you got a usb problem
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senadCommented:
File FileDisk.sys should be  located in   C:\Windows\System32\drivers.
Should nott be in the x64 folder.
That is probably why you are getting this error....
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Robert EhingerIT specialistAuthor Commented:
So, where does Windows 7 hide the dump files?
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acl-puzzCommented:
in search bar type .dmp
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LarcenIIICommented:
System Restore before infection, or reformat
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Robert EhingerIT specialistAuthor Commented:
Could not find dump files. This is the 64 bit version of 7 home premium. It is an upgrade from vista but I don't know if vista was 32 or 64 bit. I didn't do the upgrade. this is a hp pavilion dv7 laptop with an AMD turion (tm) X2 dual core mobile 2.10 GHz cpu with 4 GM ram. The computer will run fine for most applications but when I go into My Pictures and try to move pictures around or put them in different folders I will get the blue screen. I am attaching some files that got saved awile back that might help.
Blue-screen-dumps.docx
Administrative-Events.docx
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TchekboCommented:
Copy the explorer.exe file from an another computer with win 7 home premium and past in your computer
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John GriffithConsultantCommented:
I agree w/ senad - http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_26013453.html#31809640
filedisk.sys should not be in \syswow64
I also noticed many of your dumps have bugcheck = 0x1 = mis-match in APC index.  This is an internal kernel error and 0x1 usually only found on "checked" Windows builds - those used by driver developers that contain additional coding (hard asserts) for debugging purposes that force BSODs.
 
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