Danielle Glodowski
asked on
Word 2007 hangs wehn opening xml file
I am trying to open a xml file with Word 2007. It hangs on my computer everytime. I can open the same file on other computers just fine. We use this xml file as a mail merge template. It hangs both when opening it directly or through the mail merge function. My Word 2007 works fine for all other doc or docx files.
ANy ideas?
Ken
ANy ideas?
Ken
ASKER
Kevin,
I ran the diagnostics and found no errors/problem. I ran update and it found only updates for the help file though I installed them. I opened Word in safe mode and that allowed me to open the xml file. Closed safe mode and tried just opening Word and then couldn't open the xml file.
I am atempting to open from Office Button - Open -> Navigate to the file and Open .
Ken
I ran the diagnostics and found no errors/problem. I ran update and it found only updates for the help file though I installed them. I opened Word in safe mode and that allowed me to open the xml file. Closed safe mode and tried just opening Word and then couldn't open the xml file.
I am atempting to open from Office Button - Open -> Navigate to the file and Open .
Ken
Ken,
Once you have completed the Office Button -> Open -> Click on the file, let me know if it works or not.
Since the document opens via safe mode, then something loading with Word is causing the issue.
This explains the safe mode in (Office 2007):
http://office.microsoft.com/en-us/word/HP101407921033.aspx
I would say that one of your ad-ins is either corrupted or having some issue(s). See this link and try disabling all of our ad-ins:
http://office.microsoft.com/en-us/word/HA100341271033.aspx#2
Then you can try enabling one of them, close Word, then click on the file. If it opens correctly, that ad-in is fine. Once you go through these, one at a time, you will find the "bad one" and just "leave it off" and you should be good.
Hope this helps,
Kevin
Once you have completed the Office Button -> Open -> Click on the file, let me know if it works or not.
Since the document opens via safe mode, then something loading with Word is causing the issue.
This explains the safe mode in (Office 2007):
http://office.microsoft.com/en-us/word/HP101407921033.aspx
I would say that one of your ad-ins is either corrupted or having some issue(s). See this link and try disabling all of our ad-ins:
http://office.microsoft.com/en-us/word/HA100341271033.aspx#2
Then you can try enabling one of them, close Word, then click on the file. If it opens correctly, that ad-in is fine. Once you go through these, one at a time, you will find the "bad one" and just "leave it off" and you should be good.
Hope this helps,
Kevin
ASKER
Kevin,
I only had 2 active add-ins. I have made them inactive. See attached. This had no effect on opening a xml file. Do I need to completely remove the inactive add-ins?
Ken
word-add-ins.doc
I only had 2 active add-ins. I have made them inactive. See attached. This had no effect on opening a xml file. Do I need to completely remove the inactive add-ins?
Ken
word-add-ins.doc
Ken,
With "Com Ad-in's" Showing, select Go and see what comes up. Should be your Crystal Reports, see if unchecking that works?
Eventually (once we determine which thing is causing this) you will want to try and reinstall that ad-in, thus getting its functionality back and still having Word work with XML files.
Do you use the crystal reports tags for anything? Or were they just installed by default from your company?
With "Com Ad-in's" Showing, select Go and see what comes up. Should be your Crystal Reports, see if unchecking that works?
Eventually (once we determine which thing is causing this) you will want to try and reinstall that ad-in, thus getting its functionality back and still having Word work with XML files.
Do you use the crystal reports tags for anything? Or were they just installed by default from your company?
ASKER
I have nothing listed in the Com Ad-in's.
Ken
Ken
ken,
Lets try deleting your main document template (normal.dot) as Word will create another one. If this template is corrupt, then then new one should work fine, perhaps this is it.
Do this, follow these steps:
1. Click on Start>Search>All Files & Folders and type normal.dot
into the "Name or Partial Name:" field. (Typing normal.dot
will also find normal.dotm in Word 2007).
2. Next click on Advanced Options and be sure that Search
System Folders and Search Subfolders are checked, along
with Search Hidden Files & Folders.
3. Also, the "Look In:" field should be set to your main hard drive
(usually Local Disk C:) rather than to an individual folder,
such as "My Documents."
It's not uncommon to find multiple copies of normal.dot, so wait till the search has finished before deleting anything. When all the files have appeared they can be deleted by left-clicking them and pressing your DELETE key. Alternatively, you can select them and click the toolbar's red X. Or you can right-click them and choose DELETE on the popup menu.
Please note that normal.dot can not be deleted if any Word documents are open. Word must be closed in order to perform this action. After all copies of normal.dot have been purged you can reopen Word, which will go looking for the file. When it isn't found the program will simply recreate it with all of Word's original settings.
The above steps and info are from:
http://www.pcdon.com/word-unstable-corrupted-normal-dot.html
Kevin
Lets try deleting your main document template (normal.dot) as Word will create another one. If this template is corrupt, then then new one should work fine, perhaps this is it.
Do this, follow these steps:
1. Click on Start>Search>All Files & Folders and type normal.dot
into the "Name or Partial Name:" field. (Typing normal.dot
will also find normal.dotm in Word 2007).
2. Next click on Advanced Options and be sure that Search
System Folders and Search Subfolders are checked, along
with Search Hidden Files & Folders.
3. Also, the "Look In:" field should be set to your main hard drive
(usually Local Disk C:) rather than to an individual folder,
such as "My Documents."
It's not uncommon to find multiple copies of normal.dot, so wait till the search has finished before deleting anything. When all the files have appeared they can be deleted by left-clicking them and pressing your DELETE key. Alternatively, you can select them and click the toolbar's red X. Or you can right-click them and choose DELETE on the popup menu.
Please note that normal.dot can not be deleted if any Word documents are open. Word must be closed in order to perform this action. After all copies of normal.dot have been purged you can reopen Word, which will go looking for the file. When it isn't found the program will simply recreate it with all of Word's original settings.
The above steps and info are from:
http://www.pcdon.com/word-unstable-corrupted-normal-dot.html
Kevin
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ASKER
Kevin,
I deleted all the normal.dot* files. I still conanot open a xml file in Word. I will use your solution of safe mode for now.
Thanks for help.
Ken
I deleted all the normal.dot* files. I still conanot open a xml file in Word. I will use your solution of safe mode for now.
Thanks for help.
Ken
ASKER
I am not sure if the points were awarded correctly. All 500 points should be awarded.
Ken
Ken
Ken,
Sounds good and you are right, we got it to a workable situation, not necessarily a solution, but it gets you moving forward!
I am going to object because right now, it is set to accept your solution of #31899219 and not award any points. A moderator will check this out and close the question.
Mods, per 31899419, the author is requesting all 500 points to redrumkev for the accepted solution in 31887864.
Regards,
Kevin
Sounds good and you are right, we got it to a workable situation, not necessarily a solution, but it gets you moving forward!
I am going to object because right now, it is set to accept your solution of #31899219 and not award any points. A moderator will check this out and close the question.
Mods, per 31899419, the author is requesting all 500 points to redrumkev for the accepted solution in 31887864.
Regards,
Kevin
How are you doing?
Try running detect and repair:
Office Button -> Word Options -> (left pane) Resources -> (right pane) run MS Off Diagnostics (Diagnose).
Is your system updated (run updates, same Resource page as Diagnose).
Try running Word in Safe Mode:
1. Click Start
2. Click Run
3. In the runbox type: winword /safe
4. Click OK or press Enter
5. Word will open with (Safe Mode) in the title bar
While in Safe Mode, try opening the XML file.
When "opening it directly", do you mean double clicking the file, which launches Word? What if Word is already open and you go Office Button - Open -> Navigate to the file and Open it?
Let me know what happens,
Kevin