Problem Resolving - Event Error 12014

I cannot get Symantic to send out email event notices. When researching the problem I ran into Event Error 12014. When I looked in the Certificate Store I noticed that the services for the certificate were 'none'. How do I get the TLS service to use the certificate?

Event Details:    
Microsoft Exchange couldn''t find a certificate that contains the domain name in the personal store on the local computer. Therefore, it is unable to support the STARTTLS SMTP verb for the connector Windows SBS Internet Receive (server name) with a FQDN parameter of If the connector''s FQDN is not specified, the computer''s FQDN is used. Verify the connector configuration and the installed certificates to make sure that there is a certificate with a domain name for that FQDN. If this certificate exists, run Enable-ExchangeCertificate -Services SMTP to make sure that the Microsoft Exchange Transport service has access to the certificate key.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
Are you attempting to get Backup Exec to send out notifications?   I have never worked with certificates...  You need to set exchange to allow the backup exec box to relay:

Error troubleshooting:
barelysaneAuthor Commented:

Thank you for your response. I used the following command to correct my problem:

[PS] C:\Windows\System32>Enable-ExchangeCertificate -Thumbprint 1xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx -Services "SMTP"

Thanks again for you help.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Protocols

From novice to tech pro — start learning today.