Kevin Kilgore
asked on
Outlook Damaging pdf's when sent
One of our users is experiencing this issue: her computer is WinXP PRO SP3 with MS office 2003 pro SP3. The issue is random as well but happens very frequently. When scanning a document from the copier, the copier send her the document in pdf format....she can open it and view it just fine but when she sends that same pdf as an attachment in email, any recipient that tries to open it get the error "There was an error opening this document. The files is damaged and could not be repaired." Her adobe reader program she has is fully up to date so all updates and patches have been put in place on the system. any ideas?
ASKER
copier sends pdf to user via internal email system and then she forwards it to others. she can view the pdf just fine once the copier sends it to her but when she sends it, that's when the trouble starts. The pdf can be accessed by anyone on the local network in a shared folder with no issues, it's just the recipients via email that have issues opening it.....
OK, well then
Could you save the e-mail attachment damaged PDF that the copier send her and then save it to a folder and then create a new mail and see if the problem persist.
This way will almost know for sure that the copier has an issue when the users is not the original recipient, meaning there should be some permissions problems on the application.
Lets try that and will go from there
Could you save the e-mail attachment damaged PDF that the copier send her and then save it to a folder and then create a new mail and see if the problem persist.
This way will almost know for sure that the copier has an issue when the users is not the original recipient, meaning there should be some permissions problems on the application.
Lets try that and will go from there
OK, well then
Could you save the e-mail attachment damaged PDF that the copier send her and then save it to a folder and then create a new e-mail then attached the saved PDF fiile and see if the problem persist.
This way will almost know for sure that the copier has an issue when the users is not the original recipient, meaning there should be some permissions problems on the application.
Lets try that and will go from there
Could you save the e-mail attachment damaged PDF that the copier send her and then save it to a folder and then create a new e-mail then attached the saved PDF fiile and see if the problem persist.
This way will almost know for sure that the copier has an issue when the users is not the original recipient, meaning there should be some permissions problems on the application.
Lets try that and will go from there
ASKER
Yes, the problem still persist. The pdf's are fine from the copier to the user. After saving the file and then creating a new email, attaching the perfectly fine pdf, sending it, the recipient still gets the file as damaged...
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
How does the copier send the PDF file to the user, by mail.....?
And then she forwads it to other people, or it creates the file in an specific folder and then she attaches the file from there....?
Well, first of all, let's try to isolete the problem.
Could you put the e-mail attachment damaged PDF file into a shared folder and try to open it from there with a different user....?
Let's create another PDF file from a differen application is posible and try to recreate the attachment problem again by sending this other PDF file