One of our users is experiencing this issue: her computer is WinXP PRO SP3 with MS office 2003 pro SP3. The issue is random as well but happens very frequently. When scanning a document from the copier, the copier send her the document in pdf format....she can open it and view it just fine but when she sends that same pdf as an attachment in email, any recipient that tries to open it get the error "There was an error opening this document. The files is damaged and could not be repaired." Her adobe reader program she has is fully up to date so all updates and patches have been put in place on the system. any ideas?