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None of my mouse devices will work on a recent Windows 7 install Toshiba Portege

I have a recently installed. (2 months ago) Windows 7 on a Toshiba Portege M400 I have and I noticed after a month and a half of what seemed like trouble free use. I now have problems with the mouse. I have tried to update drivers and BIOS at Toshiba Support but have had problems everywhere. I have gone to Microsoft Windows 7 to keep up with updates. I get freezes that last for an eternity on simple updates even from Windows with no mouse  or desktop movement. I am concerned as this has taken my best laptop out of commission. Used for presentation and training classes.
Has anyone had any problems with this or could offer any assistance. Moderators if I have put this in the wrong zone please feel free to move. Thank you.
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Fletcher Burdine
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Fletcher Burdine
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8 Solutions
 
sametcCommented:
You mention that this is a mouse issue... however what you are describing sounds like the entire system is freezing up.  When your mouse does not respond, try clicking on the windows key to see if that responds.   If not (and I'm guessing not) then your whole system is frozen.  

Drivers / Updates are not going to help... there's something more complex going on.  Try running a registry repair program... or doing a system restore to a date before this started happening.  

Does the system have a heat issue?  Have you noticed that it gets very hot when in use?  That could be another problem causing lockups.
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imut_sCommented:
My understanding on your situation is that you can not use your machine at all because it is freeze'in up for an eternity just like what you have said.

If this is true, then have you been able to start your machine with the SAFE MODE boot option? if you are able to use your computer in this mode, then it could be some new drivers/applications that you have recently installed that caused your freeze'in situation.

You could use System Restore to restore your system previous state where you still remember that your machine was working just fine.
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Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
Sametc:
Yes it is getting hot so I took an air compressor and blew out any dust in the fan area. I got all of it I am sure. I used 35 psi at a distance. Unfortunately that Toshiba does not seem to have a Windows key or at least I have not found one. Do you recommend a registry repair tool free is best for me or a good one you prerscribe to?
imut_s:
It will now work on Safe Mode. I got in but cannot get any of the Toshiba Upgrade Assistant for Win 7 to work. or the Toshiba Software Installer for Win 7 to run in safe mode. Any other thoughts?
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imut_sCommented:
i am sorry, i can not follow your later comment clearly.

Why should you run those application anyway? Wasn't your machine have already runs on Windows 7 since the last two months?

Have you tried the System Recovery to restore your system to an earlier point in time? You could access the System Recovery from the same screen when you choose SAFE MODE, only this time you should choose the REPAIR YOUR COMPUTER option.
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nobusCommented:
blowing out dust is not the best way to clean a laptop - you may have blown it into it.
normally, you open it  - then clean it.
 install speedfan to monitor the temperature of cpu and disk :  http://www.almico.com/speedfan.php
for the rest, you may have hardware problems.
i would run ram and diak diags to be sure; find them on the ubcd  : http://www.ultimatebootcd.com/      
you can also run a chkdsk on it to check the file structure !
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BigJimMackCommented:
Excess heat is the laptops worst enemy. The problem sounds like excessive heat build up causing the crash. By monitoring the temp as nobus suggests you'll get a clearer idea. If this is the case, you need someone competent to open the machine carefully and remove the dust build up around the fan / heat exhaust. If you're still experiencing overheating after this has been done there may be a need to to apply a layer of thermal paste on the CPU & GPU. Here's a link as to how to properly apply the paste if required (http://www.arcticsilver.com/methods.html)
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sametcCommented:
As a heat issue on a laptop, I would suggest purchasing a cooling tray and keeping it on that.  I have a Compaq laptop that was given to me recently (couple years old) with a major overheating issue.  You can easily get burned due to the heat from the machine.

I always keep it sitting on a cooling tray, and never have any trouble with heat issues.
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Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
imut_s:
Why should you run those application anyway? Wasn't your machine have  already runs on Windows 7 since the last two months? I DID BECAUSE AFTER LOOKING UP A FEW PROBLEMS ON GOOGLE I WANTED TO CHECK TO SEE IF ANY DRIVERS WERE OUT OF DATE OR SPEC AS WELL AS CHECK THE BIOS. THE TOSHIBA SITE SHOWED MANY DOWNLOADS I NEEDED THAT WORKED WITH WIN 7. YES IT DID WORK WELL FOR ABOUT 2 MONTHS.
I WILL RUN THE SYSTEM RECOVERY AND CHOOSE THE REPAIR OPTION AND SEE WHAT HAPPENS.  I don't know why I put that all in caps...sorry.

nobus:
I agree after I did that I wondered if I did do harm. I hope not. I did it while it was off. I will see if I can take it apart next time to clean.
I will download the files and test like you say. It may be the heat.

BigJimMack: & sametc:
It is getting into the warmer months and the laptop does sit in the sunlight in the sun room. I am ordering the cooling fans. I saw a lap desk by aidata that is a lap desk cooling fan combo. Do you know of any stellar models that work well?
Thank you all for the input.
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nobusCommented:
>>   the laptop does sit in the sunlight in the sun room   <<<  that's the worst location imo.
look for a cooler location, or shade it from the sun !
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imut_sCommented:
ruavol2:

well, i am sorry if my question offence you, i am just being not clear with what you are saying. anyway, hopes you could find solutions with your laptop heat problem.
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nobusCommented:
and install speedfan, as suggested !
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Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
Imut_s no offense was taken. I just accidentally had the caps lock on and did not feel like going back to correct. I am gratefull for your excellent support.
I have ordered a cooling fan and better lapdesk to allow for better air flow all around. I will install the speedfan and tools as suggested and print the results for you in my next message. Both before cooling fan and after. Thank you.
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Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
Okay so you know I have put a good temp gauge of the ambiant air around the laptop. For several days the temp out side has been hitting around 42 deg at night and 65 deg during the day. So it is not direct sunlight or the air around it. I have installed both components you stated. Speed fan and I ran the memory test. I also put a dual fan cooler really nice one under it giving the unit plenty of air movement all around it.
I do not know what to look for on the speed test it seems to be testing fine. How would I know though?
So far it is still causing problems. The mouse eventually hangs up but it will start in safe mode and not hang up and in normal mode it will eventually hang up. Any thoughts?
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nobusCommented:
what speedtest ?
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Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
Speed fan...I meant. You suggested it above but I misspoke.

I do not know what to look for on the speed fan test it seems to be testing fine. How would I know though?
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nobusCommented:
look at the reportemps for cpu's and disk
compare them to the allowed max on intel's site, or from disk manufacturer
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Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
This is what it comes back with. Does this mean that I will have to take it in to get it serviced. It is still under warranty and if they can insulate it or update it Toshiba should cover me on it. I contacted Toshiba and they sent me a shipping box. What should I tell them about this to speed up processing. Any thoughts and thank you for your wisdom. Here is a screenshot. Some of the arrows kept bouncing red to green etc. but the specs seem to be lower than the machine is running...? Or is that okay? See image.

SpeedFan-Test.png
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nobusCommented:
not sure what you mean; the temperatures look normal to me
for what are the operation specs??
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