None of my mouse devices will work on a recent Windows 7 install Toshiba Portege
I have a recently installed. (2 months ago) Windows 7 on a Toshiba Portege M400 I have and I noticed after a month and a half of what seemed like trouble free use. I now have problems with the mouse. I have tried to update drivers and BIOS at Toshiba Support but have had problems everywhere. I have gone to Microsoft Windows 7 to keep up with updates. I get freezes that last for an eternity on simple updates even from Windows with no mouse or desktop movement. I am concerned as this has taken my best laptop out of commission. Used for presentation and training classes.
Has anyone had any problems with this or could offer any assistance. Moderators if I have put this in the wrong zone please feel free to move. Thank you.
Has anyone had any problems with this or could offer any assistance. Moderators if I have put this in the wrong zone please feel free to move. Thank you.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
imut_s:
Why should you run those application anyway? Wasn't your machine have already runs on Windows 7 since the last two months? I DID BECAUSE AFTER LOOKING UP A FEW PROBLEMS ON GOOGLE I WANTED TO CHECK TO SEE IF ANY DRIVERS WERE OUT OF DATE OR SPEC AS WELL AS CHECK THE BIOS. THE TOSHIBA SITE SHOWED MANY DOWNLOADS I NEEDED THAT WORKED WITH WIN 7. YES IT DID WORK WELL FOR ABOUT 2 MONTHS.
I WILL RUN THE SYSTEM RECOVERY AND CHOOSE THE REPAIR OPTION AND SEE WHAT HAPPENS. I don't know why I put that all in caps...sorry.
nobus:
I agree after I did that I wondered if I did do harm. I hope not. I did it while it was off. I will see if I can take it apart next time to clean.
I will download the files and test like you say. It may be the heat.
BigJimMack: & sametc:
It is getting into the warmer months and the laptop does sit in the sunlight in the sun room. I am ordering the cooling fans. I saw a lap desk by aidata that is a lap desk cooling fan combo. Do you know of any stellar models that work well?
Thank you all for the input.
Why should you run those application anyway? Wasn't your machine have already runs on Windows 7 since the last two months? I DID BECAUSE AFTER LOOKING UP A FEW PROBLEMS ON GOOGLE I WANTED TO CHECK TO SEE IF ANY DRIVERS WERE OUT OF DATE OR SPEC AS WELL AS CHECK THE BIOS. THE TOSHIBA SITE SHOWED MANY DOWNLOADS I NEEDED THAT WORKED WITH WIN 7. YES IT DID WORK WELL FOR ABOUT 2 MONTHS.
I WILL RUN THE SYSTEM RECOVERY AND CHOOSE THE REPAIR OPTION AND SEE WHAT HAPPENS. I don't know why I put that all in caps...sorry.
nobus:
I agree after I did that I wondered if I did do harm. I hope not. I did it while it was off. I will see if I can take it apart next time to clean.
I will download the files and test like you say. It may be the heat.
BigJimMack: & sametc:
It is getting into the warmer months and the laptop does sit in the sunlight in the sun room. I am ordering the cooling fans. I saw a lap desk by aidata that is a lap desk cooling fan combo. Do you know of any stellar models that work well?
Thank you all for the input.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ruavol2:
well, i am sorry if my question offence you, i am just being not clear with what you are saying. anyway, hopes you could find solutions with your laptop heat problem.
well, i am sorry if my question offence you, i am just being not clear with what you are saying. anyway, hopes you could find solutions with your laptop heat problem.
and install speedfan, as suggested !
ASKER
Imut_s no offense was taken. I just accidentally had the caps lock on and did not feel like going back to correct. I am gratefull for your excellent support.
I have ordered a cooling fan and better lapdesk to allow for better air flow all around. I will install the speedfan and tools as suggested and print the results for you in my next message. Both before cooling fan and after. Thank you.
I have ordered a cooling fan and better lapdesk to allow for better air flow all around. I will install the speedfan and tools as suggested and print the results for you in my next message. Both before cooling fan and after. Thank you.
ASKER
Okay so you know I have put a good temp gauge of the ambiant air around the laptop. For several days the temp out side has been hitting around 42 deg at night and 65 deg during the day. So it is not direct sunlight or the air around it. I have installed both components you stated. Speed fan and I ran the memory test. I also put a dual fan cooler really nice one under it giving the unit plenty of air movement all around it.
I do not know what to look for on the speed test it seems to be testing fine. How would I know though?
So far it is still causing problems. The mouse eventually hangs up but it will start in safe mode and not hang up and in normal mode it will eventually hang up. Any thoughts?
I do not know what to look for on the speed test it seems to be testing fine. How would I know though?
So far it is still causing problems. The mouse eventually hangs up but it will start in safe mode and not hang up and in normal mode it will eventually hang up. Any thoughts?
what speedtest ?
ASKER
Speed fan...I meant. You suggested it above but I misspoke.
I do not know what to look for on the speed fan test it seems to be testing fine. How would I know though?
I do not know what to look for on the speed fan test it seems to be testing fine. How would I know though?
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
This is what it comes back with. Does this mean that I will have to take it in to get it serviced. It is still under warranty and if they can insulate it or update it Toshiba should cover me on it. I contacted Toshiba and they sent me a shipping box. What should I tell them about this to speed up processing. Any thoughts and thank you for your wisdom. Here is a screenshot. Some of the arrows kept bouncing red to green etc. but the specs seem to be lower than the machine is running...? Or is that okay? See image.
SpeedFan-Test.png
SpeedFan-Test.png
not sure what you mean; the temperatures look normal to me
for what are the operation specs??
for what are the operation specs??
ASKER
Yes it is getting hot so I took an air compressor and blew out any dust in the fan area. I got all of it I am sure. I used 35 psi at a distance. Unfortunately that Toshiba does not seem to have a Windows key or at least I have not found one. Do you recommend a registry repair tool free is best for me or a good one you prerscribe to?
imut_s:
It will now work on Safe Mode. I got in but cannot get any of the Toshiba Upgrade Assistant for Win 7 to work. or the Toshiba Software Installer for Win 7 to run in safe mode. Any other thoughts?